Job Details
1. Represents Gundersen Health System's high standards for customer service through telephone interactions that reflect courteous, patient and respectful conduct and conversation, while meeting the needs of all customers encountered .. The Scheduling Specialist has expert knowledge of provider and department schedules, effectively coordinating appointments/procedures for patients and providing information and instruction to prepare the patient for their visit. The scheduler maximizes department efficiency, while enhancing patient satisfaction .. Responsible for maintaining data integrity in the pre-registration of patients, verifying and updating demographics and assessing patient insurance coverage, to drive a timely billing process. As needed, the Scheduling Specialist takes the necessary steps to ensure that additional insurance verification is completed prior to the patient's visit .. Actively participates in analysis of work processes and provides feedback to department managers t...Specialist, Scheduling, Customer Service, Remote, Healthcare, Patient