Job Details
Dispatcher, Transportation Assistance Program Job Details Job Location Homage, Lynnwood - Lynnwood, WA Position Type Full Time Education Level High School Salary Range $17.25 - $22.04 Hourly Travel Percentage Up to 25% Job Shift Day Job Category Transportation **SUMMARY**
This position provides daily dispatching and scheduling support to the TAP Program to ensure smooth functioning of the program. Requires high level of proficiency, attention to detail and organization. Must be able to successfully multi-task and work well with others in a fast-paced environment. Must successfully complete a criminal background check and submit to drug and alcohol testing. Including, but not limited to the following responsibilities:
**ESSENTIAL DUTIES AND RESPONSIBILITES**
* Assists with scheduling service requests using manual and automated scheduling system
* Assists with communicating schedules with appropriate volunteers and staff
* Assists with coordinating trip transfers with other transportation agencies
* Inputs data
* Counts money and provides receipts and processes donations
* Responds to program information inquiries
* Provides a wide range of administrative support including data entry and editing, word processing, filing and copying
* Works closely with agency staff in receiving transportation requests
* Works cooperatively with TAP clients, volunteer and staff drivers
* Safely drive vehicles over specified routes as needed
* This position is a safety sensitive position and will be required to participate in the Drug and Alcohol Program
* Provides back-up support for the TAP Manager
* Performs other duties as assigned
**KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED**
* Must have a sincere desire to working with older adults and persons with disabilities
* Ability to read maps and have a working knowledge of King and Snohomish Counties as well as major medical destinations and organizations as it relates to efficient scheduling
* Working knowledge of computer applications to include Word, Excel, Access, PowerPoint, and Publisher
* Working knowledge of EcoLane or comparable CAD-AVL software a plus
* Demonstrated customer service skills and ability to receive telephone calls from the public, respond to inquires, and communicate with coworkers and others by telephone
* Excellent verbal and written communication skills
* Ability to read English language to sufficiently be able to read information contained in rules and regulations; to understand and respond accurately to inquiries, and to handle equipment and documents
* Ability to accurately maintain data in database software programs
* Ability to organize office files and maintain records
* Ability to perform daily job responsibilities and problem-solve in stressful situations with frequent interruptions
* Ability to perform the essential functions of this position with or without reasonable accommodation
* Must successfully complete a criminal history background check
**EDUCATION AND EXPERIENCE REQUIRED**
* High school graduate or equivalent
* Minimum of one-year general office experience that provides the required skill, knowledge, and abilities
* Experience working in the transportation industry preferred
* Currently or willing to acquire CDL Class C with Passenger Endorsement within 6 months and have the ability to do so.