Job Details
Client Success Manager-we have 3 openings! One in Retail Media, One in Data/Analytics and one in Apps. Can be located in Chicago, SF or NY for all 3-details on differences can be found in job descriptions on the Skai careers website! Please go to:
Skai (formally Kenshoo) is looking for the best and the brightest to join our rapidly growing team. We're proud of our industry-leading digital marketing software but we're even prouder of the people behind it. That's where you come in!
The Client Success Manager is responsible for overseeing all facets of client utilization of the Skai management platform. The CSM is ultimately accountable for clients' satisfaction and ability to leverage Skai to drive ROI for client's initiatives.
The ideal candidate will have great project management skills, excellent technical credentials, hands on experience implementing Retail Media or Apps campaigns and most importantly, a results-oriented, consultative approach to addressing client needs.
Duties and Responsibilities:
Partner with Skai Client Success Directors to actively build relationships with client partners
Assist Client Success Directors in driving client retention, and identifying business growth opportunities
Provide initial, and ongoing training to clients to enable them to effectively use the Skai platform
Assist clients in basic implementation and usage of Skai products
Provide technical support and search marketing best practice and strategy recommendations
Communicating regularly with the customer to evaluate satisfaction
Ability to understand clients business goals, to anticipate future needs and help determine the ideal solution
Partner closely with the product development, sales, technical account management and sales engineers to drive platform innovation and capture market opportunity
To collaborate with Local and Social client success teams
Energized by solving problems and finding opportunities to make clients successful
Ensure client expectations are exceeded!
Requirements
B.A. or B.S.
Hands on SEM, Retail Media or app campaign implementation and management experience
Ability to understand basic digital analytics
Ability to perform detailed client audits to identify client needs or workflow gaps
2+ years experience in client services and/or technical project management
Ability to thrive in a fast paced environment with tight deadlines
Ability to elicit client feedback to help direct continuous improvements for the Skai platform
Phenomenal communication skills and organized project management
Experience collaborating with a team both locally and virtually
Organized and methodical, with excellent time management skills
Skai or other platform experience preferred
Ability to travel occasionally
Microsoft Excel and other basic technical experience with code such as basic JavaScript and HTML is a plus
Passion and dedication
Desire to be the best
Ability to work both independently and as part of a team
Strong interpersonal communication skills - in writing and verbally
Proven track-record of problem-solving
Results oriented
The annual salary range for this position is $75,000-90,000. The actual salary will vary depending on the applicants experience, skills and abilities as well as internal equity and market data. This position is also eligible for additional quarterly bonus compensation through one of Skai s highly attractive incentive plans, full details will be provided during the recruitment process.
Equal Employment Opportunity:
Skai, Inc. is an equal opportunity employer. We strongly encourage and seek applications from women, people of color, and bilingual and bicultural individuals, as well as members of the lesbian, gay, bisexual, and transgender communities. Applicants shall not be discriminated against because of race, religion, sex, national origin, ethnicity, age, disability, political affiliation, sexual orientation, gender identity, color, marital status, or medical condition including acquired immune deficiency syndrome (AIDS) and AIDS-related conditions. Also pursuant to the San Francisco Fair Chance Ordinance, we encourage and will consider for employment qualified applicants with arrest and conviction records.
Applicants with Disabilities:
Reasonable accommodation will be made so that qualified disabled applicants may participate in the application process. Please advise in writing of special needs at the time of application.
Skai, Inc is an E-Verify employer.