Job Details
Overview:
Bags, a SP+ Company, is driven by Our Promise, Making Every Moment Matter for a World on the Go. Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those we serve. The result is a unique combination of talented people and industry-leading technology that enables SP+ to prioritize each and every moment, recognizing that the time colleagues, clients and customers invest in us must always matter.
Salary Range: $20.34 per hour
The Luggage Delivery Dispatcher assures passenger luggage is delivered by coordinating the pick-up and delivery of the luggage between the airline and the passenger. The dispatcher may be required to pick up luggage daily from the airport, coordinate a delivery schedule, assign luggage to drivers and assure the delivery schedule is met.
This position will perform associated administrative duties including customer service and customer billing.
This is a physically demanding position which requires on-the-job security training and the ability to recieve all applicable airport security badges.
You will...:
Coordinates availability of drivers with the delivery schedulle
Dispatch baggage delivery routes efficiently and with a focus on meeting service levels
Provides safety guidelines when issuing operating instructions
Perform airport baggage sweeps
Billing and customer service
Regular communication with airline staff and independent contractors
Knowledge, Skills and Abilities Required to Perform Essential Functions
You have...:
Must be at least 18 years of age
Be authorized to work in the United States
Must be able to clear a background and drug screen
Must be able to lift up to up to 75 lbs consistently throughout the shift
Experience in customer service preferred
Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation to effectively communicate with internal and external customers
Complete all required training including airport compliance
Able to obtain an airport badge
Must successfully pass the pre-employment criminal background screening.
Must pass pre-employment Drug Testing process.
Needs to be familiar and comfortable with computers.
Able to work in fast paced, high volume active guest service environment.
Baggage Dispatch experience preferred
Experience in route planning preferred
Ability to work in a high pressured environment
Ability to multi-task and resolve operational situations
Knowledge of the metropolitan area
Strong computer and organization skill
Excellent communication skills
Available to work weekdays and weekends, night and day shift
Appearance Guidelines
Employees are expected at all times to present a professional business-like image, even when working behind the scenes. It is the policy of the Company that each employee s dress, grooming, and personal hygiene should be appropriate to the work situation and be consistent with the Company s business standards.
For all male employees a fully grown in, well-maintained mustache, beard or goatee is permitted
No visible tattoos or body piercings are allowed. Any tattoos must be covered by your uniform or other means agreed upon by management.
Clean & well-maintained approved uniforms must be worn on shift
Additional requirements as specified by management
While performing the duties of this job, the employee is regularly required to use hands and fingers and to communicate with customers and fellow employees. The employee is frequently required to sit; reach with hands and arms; stand; walk. The employee is also frequently required to climb, balance, stoop, kneel, and crouch. In addition, the employee is required to of twist, turn, stretch, and bend on a frequent basis. The employee must be able to lift and move up to 75 pounds regularly. The employee must be able to move in a relatively quick manner. Specific vision abilities required by this job include Close vision, Peripheral vision and Ability to adjust focus.
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SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP+ does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights.