Job Details
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.The Patient Service Representative functions as an integral member of the team and is the first point of contact for all persons inquiring about the provider s practice. The primary role is to organize the practice s daily activities and paperwork. The PSR s communication, conduct and performance should support the Polyclinic s efforts in becoming a High-Performance Organization.Location: 1229 Madison St, Suite 1600, Seattle, WA 98104Schedule: Monday Friday; 8 AM 5 PM PSTPrimary Responsibilities:Excellent customer service skillsGreet customers into the practice and provide instruction and/or direction as necessary both on the phone and in personSchedule and coordinate all patient appointments as directedMaintain an organized and clean work area, free of clutterPrepare all documentation and records with accuracy as directed or necessary for the patient s careMeet or exceed the performance measures established by the Practice Management DeptOrder and maintain the inventory, and stock in the area according to the policies and procedures established by the Practice Management Dept. and Central SupplyFollow establish policy and procedures related to the positionParticipate and contribute in a team-based environmentMaintain a team supportive attendance recordUnderstand and deliver quality customer service that is consistent with the Polyclinic s efforts in becoming a High Performance OrganizationFollow OSHA/WISHA (including usage of PPE) guidelinesFollow HIPAA regulationsAdapt and perform effectively in a continuously changing environment, and in occasional difficult situationsCommunication, conduct and dress portray a professional quality at all timesWhat are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success.Some of our offerings include:Paid Time Off which you start to accrue with your first pay period plus 8 Paid HolidaysMedical Plan options along with participation in a Health Spending Account or a Health Saving accountDental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage401(k) Savings Plan, Employee Stock Purchase PlanEducation ReimbursementEmployee DiscountsEmployee Assistance ProgramEmployee Referral Bonus ProgramVoluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)More information can be downloaded at: ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualification:High School Diploma/GED (or higher)1+ years of direct customer service experiencePreferred Qualification:Bachelor s Degree1+ years of experience as a Patient Service Representative in a medical environmentExperience with EpicWashington Residents Only: The hourly range for Washington residents is$16.54 to $32.55per hour. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you ll find a far-reaching choice of benefits and incentives.At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone of every race, gender, sexuality, age, location and income deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes an enterprise priority reflected in our mission.Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.#RPO #Red