Job Details
As a member of the IT Service Delivery organization, the support analyst provides first level hotel operations, functional, and technical troubleshooting support for Marriotts mobile applications and Mobile Guest Services. This includes basic network connectivity and troubleshooting. The Analyst resolves contact requests independently, escalates issues as needed to the appropriate Marriott business or global technology units and Service Providers. Case notes will be clearly documented using established procedures. Works under general supervision to complete routine tasks. Completes projects or additional assignments as requested by the Support Manager. The Service Desk operates on a 24 x 7 x 365 basis and flexibility with schedule is critical in this role. CANDIDATE PROFILE Education and Experience Required: 3 years general work experience including at least one year of experience in one or more of the following: Business application support in a call center environment Technical cus...Application, Support Analyst, Mobile, Customer Service, Analyst, Support, Technology