Job Details
Hobart Service, an Illinois Tool Works Company, has been in business for over 125 years and is the trusted source for Commercial Food Equipment Service Solutions. We have over 1,700 associates nationwide who serve as valued partners to our customers. Our employees are dedicated to providing the best customer service, give back to the communities where they live and work, and demonstrate the ITW values of Integrity, Simplicity, Trust, Respect and Shared Risk.
Under close direction of a District Manager you have the opportunity to allocate and distribute parts and materials for service repairs and customer orders, handle parts orders, perform other assigned Parts Department functions, including inventory control of parts and materials in stock and on order. You would be in frequent contact with Branch employees and constant contact with customers and other outside staff, giving you the opportunity to build and maintain good customer relations.
General Duties:
* Maintain inventory control system, including updating computer and assist with audits conducted by Company auditors.
* Requisition parts from Troy, OH, including following up on purchase orders and correspondence involving back orders. Regularly update files.
* May be requested to assist in the training or cross train other individuals in the office.
* Receive parts from warehouse, including verifying with packing slips, matching parts invoices with purchase orders and packing slips.
* Process Return Apparatus Tags (RAT) involving warranty claims and verify Warranty and Maintenance automatic scale/wrapper credits.
* Assist with replenishment of truck inventories and handle parts transfers to other Hobart Branches.
* Handle over-the-counter parts sales to walk-in customers and stocking and pulling parts and assist with various job functions involved in tracking consignment.
* Assist in preparing reports on order status, parts & material shortages.
* Keep abreast of new products and related parts required for various modifications and keep bulletins updated.
* Process parts mail orders from customers. Handle telephone orders from customers for parts, including writing up orders and quoting prices,
* Follow up with customers and service personnel for availability of parts, upon request.
* Write up credits for returned merchandise and handle telephone requests from technicians for parts.
* Follow up on all pending credits, Cycle counts/inventories