Job Details
Property
About Us
At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!
Location Description
At the StateView Hotel, part of the Marriott Autograph Collection, we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a hotel that people want to come to, not through. Find out today what a career with Pyramid Global Hospitality at the StateView Hotel can mean for you! The StateView hotel boasts 164 guest rooms, and 8,000 sq ft of event space.
Overview
What you will be doing
- Greet and seat guests in a friendly and efficient manner
- Take food and drink orders accurately and promptly
- Upsell menu items and make recommendations to enhance the dining experience
- Deliver food and beverages to tables in a timely manner
- Ensure guest satisfaction by providing exceptional service and addressing any concerns or special requests
- Clear tables and reset them for the next guests and maintaining cleanliness in the dining area
- Collaborate with kitchen staff to ensure accurate and timely order delivery
- Each associate is expected to carry out all reasonable requests by management, which the associate is capable of performing.
Qualifications- Prepare the restaurant for service by cleaning guest and service spaces and stocking essential supplies for ease of use.
- Learn details on each menu item to provide food and beverage recommendations to guests, highlighting unique restaurant offerings and specials.
- Accurately detail each order, ensuring accuracy and guest delight.
- Effectively engage and build rapport with guests to identify needs and ensure guest satisfaction.
- Proactively communicate special needs or requests and take ownership to resolve guest challenges, working collaboratively with the restaurant team.
- Maintain cleanliness of restaurant spaces throughout and after shift, completing side work and stocking as needed or assigned.
- Always maintain professionalism consistent with restaurant and company expectations.
- Know and communicate restaurant emergency procedures; inform and assist guests in emergencies.
- Take on additional tasks as necessary or assigned by restaurant leadership.
Compensation RangeThe compensation for this position is $7.25/Hr. - $7.25/Hr. based on qualifications and experience.