Job Details
Calling all innovators - find your future at Fiserv.
We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
Client Services, Professional
What does a successful Client Services Professional do at Fiserv?
As a Client Services Professional, you are the day- to- day client experience partner for financial institution customers. You are accountable for being the first line support representative, servicing all their tactical and operational inquires related to the client's credit card program and solution to an optimal conclusion. We are looking for a motivated professional who is looking for a long-term commitment within this role with ample opportunities for career growth and development.
What you will do?
- Network and partner with multiple business areas throughout the organization, and act as a liaison between the client and Fiserv internal partners.
- Bring transparency to stakeholders and escalations to leadership, as required.
- Research and resolve client inquires in accordance with defined processes, procedures and within service level timeframes.
- Document the entire lifecycle of inquiries through corrective actions in tracking software.
- Contribute to continual improvement initiatives to drive automation, efficiencies, quality, and consistency in servicing operation.
What you will need to have:
- Bachelor's Degree in Business, Finance or related field; equivalent work experience may be substituted.
- 1+ year of experience interacting with clients.
- Ability to travel up to 10%
What would be nice to have:
- Knowledge or experience in bankcard/credit card processing.
- Solid computer skills with MS Office Suite and related office equipment.
This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Maryland, New York or Washington.
Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.
Thank you for considering employment with Fiserv. Please:
- Apply using your legal name
- Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
What you should know about us: Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune magazine's "World's Most Admired Companies " 9 of the last 10 years, one of Fast Company's Most Innovative Companies, and a top scorer on Bloomberg's Gender-Equality Index, we are committed to innovation and excellence.
Our commitment to Diversity and Inclusion: Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Warning about fake job posts: Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.
Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won't ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won't send you a check to cash on Fiserv's behalf.
If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI's Internet Crime Complaint Center.