Job Details
About the job Customer Service/Online Support Representative
The Customer Service Agent position is actually permanent based upon an anticipated schedule of 35-40 hours weekly, Sunday- Saturday. Workers are called for to have versatility to operate any one of our 8-hour change schedules in the course of our regular company hours of 5:00 am-10:00 pm true time. Standard instruction times are actually Monday - Friday 8:00 am actually to 5:00 pm CST for 4 - 5 weeks. It may be actually required, given the business necessity, to function periodic overtime.
Key Tasks
Reply to inbound telephone calls from our clients on concerns associated with profit eligibility concerns and prescription status concerns
Resource and educate agents on their prescribed benefits, use of strategy, formulary, premiums as well as condition of purchases and also claims or even inquiries
Talk to ideal concerns as well as listen closely definitely while recording required details in personal computer systems
Determine concerns as well as interact solutions and also actions to clients, pharmacies as well as medical professionals along with prescribed purchases and reorders
Create outgoing contact us to clients on prescribed purchases as well as payment concerns
This job is actually equally tough as well as gratifying. You'll be called to research facility concerns relating to member prescribed and also/ or drug store advantages across numerous databases which requires eloquence in computer navigating and toggling while with certainty as well as compassionately enlisting with the agent.
You'll be actually rewarded and also realized for your efficiency in an atmosphere that will definitely challenge you and give you crystal clear path about what it needs to do well in your duty along with supply growth for other tasks you may be interested in
INTERVIEW PROCESS Our interview process has been actually streamlined for your comfort! Your digital, saved interview is going to contain 5 inquiries and final less than 30 minutes. Thus, please be express, very clear, and also detailed. As soon as a decision has been actually created after your interview, our company will definitely permit you recognize!
Needed Credentials
Secondary School Degree/ GED (or greater) OR equal work adventure
1+ years of customer care knowledge to include providing service over the phone
Experience along with computer as well as Microsoft window personal computer apps, which includes the potential to browse and find out new and complex personal computer unit applications
Simple understanding of Microsoft Office Term (potential to open as well as navigate a term document) as well as Microsoft Excel (potential to open as well as browse a spreadsheet).
Ability to work any of our 8-hour change timetables during our usual business hours of Sunday - Sunday 5:00 am - 11:00 pm true time in Pacific Standard Time OR Hill Civil time relying on location.
Preferred Accreditations.
Contact Center adventure.
Customer support knowledge.
Experience with Grownup Knowing in digital environment.
Expertise working with Digital systems and systems. Internet, Conversation, email.
Health and wellness Care/Insurance environment (understanding along with clinical terms, health insurance documentations, or advantage strategy concept).
Community service, personality health, health condition avoidance, health and wellness promo and also habits change (partnering with at risk populaces).
Telecommuting Demands.
Called for to have a devoted workplace established that is actually split coming from other living places and gives information privacy.
Capability to maintain all provider vulnerable documentations safe (if suitable).
Must stay in a site that may obtain a UnitedHealth Team approved high-speed net connection or utilize an existing fast internet company.
Have to have the ability to connect directly into web via hard cable (either directly to cable box or router).