Job Details
We are an established painting company that invests in our team and offers real opportunities for career growth. This Customer Relations Specialist position works from 7:30 AM to 4:30 PM in our Hyannis location and earns a competitive pay of $22.00-24.00 per hour, based on experience. We also provide our office team great benefits and perks, including health and dental insurance, 401(k) with employer match, time and a half over 40 hours worked, 5 paid holidays, and paid time off. If we have your attention, please continue reading!
In this position you'll work with our sales team, wash division, carpentry division and paint division as well as the general manager and the controller on preparing and scheduling jobs and monitoring their progress against the budget. You'll start by taking the hand off from our sales team and enter the project details into our scheduling software. Once the project is broken down and a scheduling timeframe is determined, you'll send out confirmation packets to customers and walk them through the process. You'll respond to customer emails and phone calls regarding their project as well as reach out to them to gather more information including their color selections, lead forms for EPA jobs. After everything has been obtained, you'll keep customers and crew informed of start dates or delays. Your customer service skills will keep our customers coming back year after year!
What we are Looking for:
- 2+ years customer service
- 2 years of scheduling experience (preferred)
- Strong communication and customer service skills are a MUST
- Ability to multitask
- CRM /Smartsheets experience a plus
- Must be detail oriented
- Must be a Team Player
What We Offer: - Salary $22.00-24.00 per hour (commensurate with experience)
- Health & Dental Insurance
- 401(k) with employer match
- Time and a half over 40 hours worked
- 5 Paid Holidays
- Paid Time Off