Job Details
Job Description
Our client, a world leader in the semiconductor industry, is looking for a Desktop Support Engineer to be based in Hillsboro Beaverton, OR.
Job Duration: Long Term Contract (Possibility Of Extension)
Responsibilities:
- Work on SNOW ticketing queue; creating help desk tickets; notifying team members via email when taking an open request and when the request is completed.
- Service Walk-Ups (Front-Line IT person) at IT Service Station for breakfix, resolve issues, triage incidents and requests of various IT Services.
- Service Conference Rooms (Zoom) and User Cubical for breakfix, resolve issues, triage incidents and requests of various IT Services.
- Support and handle new hire tasks; provision new systems for replacement and new hires setup
Additional Responsibilities:
- Service End-User Walk-Ups and by Phone.
- Assists in determining suitable software and/or hardware to meet user requirements.
- Troubleshoots software and hardware failures and identifies network problems when they relate to personal (desktop or laptop) computers.
- Performing regular maintenance on PC equipment such as computers, notebook computers, printers, and auto-switches; scanning computers for viruses
- Maintaining an inventory of PC hardware equipment and software programs
- Providing relocation of PC systems as needed
- Meeting and coordinating with other local Technology department members on product installation, training, and support
- Coordinating with other areas and departments of the firm where overlap exists to develop efficient procedures and communications to streamline processes regarding product installation, training, and support to satisfy various department needs
- Assisting with special projects on various issues as needed
- Documentation; write and update documentation of all IT/Systems Processes
- May conduct training programs designed to educate an organization's computer users about basic and specialized applications.
Required Skills:- 5+ years of experience in related field; supporting end-users (in person) in a corporate environment
- Knowledge of WIN 7/10 & macOS 12+
- Be able to troubleshoot; WIN 7/10, macOS 12+, Office 365, computers/laptops SW and HW (on Windows & Mac)
Be able to troubleshoot video conference rooms - - Knowledge of ITIL and ITSM best practice
Preferred SKills:- 4 year college degree in relevant field
- IT COMPTIA certifications; 2+years;
- General knowledge of networking such as TCP/IP routing on WANs and LANs, switches, firewalls, VPN's, SAN and wireless
Company Benefits: Medical, Dental, Vision, Paid Sick leave, 401K
Interested! Please apply or send your resume to ...@dawarconsulting.com / ...@dawarconsulting.com.