Job Details
About the Role
Rooms Controller is responsible for managing hotel inventory and maintaining the efficient operation of the front office.
Position Responsibilities
- Complies with all New Jersey/CCC regulatory requirements
- Adhere to established company and departmental procedures, guidelines, and policies at all times
- Facilitates communications between the various hotel/casino departments and the Front Desk
- Ensure prompt and courteous check in/check out of hotel guests
- Assist with checking rooms to verify the status of hotel reservations
- Generates, verifies, and distributes hotel reports necessary for Front Desk Operations
- Balancing guest folios and ensuring that every reservation has a valid payment method
- Assisting our guests and VIP clientele with all their accommodations.
- Resolve guest complaints and increase guest retention.
- Respond and assist to phone inquiries from internal and external guests
- Processing all forms of settlement methods
- Verifying team member banks at the end of the shift and reporting discrepancies
- Handle guest packages and post charges in the system
- Assist with training and developing new team members
- Responsible for maintaining accurate property information through daily use of the intranet, email, and other forms of communications
Essential Functions - Exposure to casino related environmental factors including but not limited to secondhand smoke, excessive noise, and stress related to servicing customers in a high pressure and fast paced environment
- Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours
- Must be able to stand for an entire shift
- Must be able to lift/push/pull up to 25 lbs
Requirements - Computer proficiency
- Customer service experience is required
- Ability to speak, read and write in English
- High school diploma or equivalent GED preferred
Benefits - Free meal on shift
- Training & Development
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k,)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off