Job Details
Under the general supervision of the Pathology Manager and in accordance with established policies and procedures, performs a variety of customer service duties to respond via telephone and/or fax to all customer inquiries/requests in a prompt, accurate and courteous manner. Identify and expediently resolves discrepancies that occur in laboratory samples and test orders that cannot be resolved without direct customer contact. Responsibilities:Uses proper telephone etiquette, an acquired broad base of knowledge and lab system functions and other resources to resolve problems and respond to customer inquiries in addition to assisting co-workers in the research and solution of unusual or complex problems and requests. Researches and responds to interface customer concerns and problems associated with transmittal or orders and results. Acts as liaison between outreach clients and the laboratory. Performs registration and ordering functions on request. Creates a daily problem report pending...Customer Service, Data Entry, Service, Customer, Retail, Healthcare, Laboratory