Job Details
**MUSCP - Customer Service Representative**
**Job no:** 532599
**Entity:** MUSC Physicians University Medical Associates
**Department:** Bu/Corporate
**Sub Department:** UMA11-015-DPT/Revenue Cycle
**Work type:** Full-Time
**Employee Type:** MUSCP - Staff
**Location:** Charleston, SC
**Categories:** Finance & Revenue Cycle
**Pay scale:** MUSCP-G07: $26,844.90 - $33,608.02 (min - mid)
**Entity/Organization:**
**Hours per week:** 40
**Scheduled Work Hours/Shift:** Monday - Friday 8:00am - 5:00pm
**Pay Basis/FLSA:** Hourly/Non-Exempt
**Job Summary/Purpose**: The Customer Service Representative handle all issues resulting from incoming calls regarding patient accounts. Review/analyze patient accounts and take the necessary steps to resolve patient/guarantor issues.
**Required Minimum Training and Education:**
High school diploma or equivalent with customer service experience preferred. Punctuality and dependability are critical in this call center environment. Strong initiative and goal oriented candidates desired. Must have excellent organizational and communication (written and oral) skills. Typing and computer applications knowledge required. Medical related work experience preferred. Capable of working in a fast paced environment under stressful conditions. Ability to work harmoniously with co-workers and maintain a positive, can do disposition. Excellent interpersonal, written, oral skills are required. Ability to analyze, determine necessary steps to provide expected outcome and follow through.
**Degree of Supervision:** Work independently with minimum supervision.
**Required Licensure, Certifications, Registrations:** N/A
**Job Duties and Responsibilities:**
* Responsible for answering inbound patient phone calls and assisting with on-site patient counseling
* Must meet department metrics as established by the Customer Service Supervisor as well as maintaining an acceptable error ratio
* Compliant with all MUSC Health Policies and Procedures.
* Identifies trends through daily work processes for improvement
* Displays Customer Service qualities and acts as liaison between department and patient practicing excellent communication skills and sound judgment.
* Working within Epic and Legacy systems to take needed action to resolve issues; Post on-line adjustments; Establish payment arrangements within departmental guidelines on patient outstanding balances; Pre-qualify for potential FAP applicants; Update demographic and insurance information; Request insurance billing/follow-up on unpaid/unresolved claims; Request patient statements
* Serve as back up coverage for receptionist/front desk
* Other duties as assigned by management
**Physical Requirements:** Continuous requirements are to perform job functions while standing, walking and sitting. Ability to bend at the waist, kneel, climb stairs, reach in all directions, fully use both hands and legs, possess good finger dexterity, perform repetitive motions with hands/wrists/elbows and shoulders, reach in all directions. Maintain 20/40 vision corrected, see and recognize objects close at hand and at a distance, work in a latex safe environment and work indoors. Frequently lift and/or carry objects weighing 20 lbs (+/-) unassisted. Lift from 36 to overhead 15 lbs. Infrequently work in dusty areas and confined/cramped spaces.
The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.
**Opening date:** 03 Mar 2022 Eastern Standard Time
**Applications close:**
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| The Medical University of South Carolina, Charleston division, is actively looking to expand the team. We currently have openings in MRI, CT, Rad Tech, Mammo, and Ultrasound. This role is in Charleston, SC
As the clinical health system of the Medical University of South Carolina, MUSC Health is dedicated to delivering the highest quality patient care available. In 2020, for the sixth consecutive year, U.S. News & World Report named MUSC Health the No.1 hospital in South Carolina. At MUSC, our Certified Ophthalmic Technicians (COTs) and Certified Ophthalmic Assistants (COAs) are passionate care team members who set the standard for patient-centered health care. With a focus on educational development, competitive pay, excellent benefits, here are just a few of the reasons why you should join the team that is CHANGING WHAT'S POSSIBLE. *Signing bonus is for external applicants only. Join our Talent Network to connect with a recruiter or hiring manager. When we find a position thats a good fit for you, well invite you to complete a formal application for employment.
As the clinical health system of the Medical University of South Carolina, MUSC Health is dedicated to delivering the highest quality patient care available. In 2020, for the sixth consecutive year, U.S. News & World Report named MUSC Health the No.1 hospital in South Carolina. At MUSC, our Non Certified Ophthalmic Assistants (NCOAs) are passionate care team members who set the standard for patient-centered health care. With a focus on educational development, competitive pay, excellent benefits, here are just a few of the reasons why you should join the team that is CHANGING WHAT'S POSSIBLE. Join our Talent Network to connect with a recruiter or hiring manager. When we find a position thats a good fit for you, well invite you to complete a formal application for employment.
As the clinical health system of the Medical University of South Carolina, MUSC Health is dedicated to delivering the highest quality patient care available. In 2020, for the sixth consecutive year, U.S. News & World Report named MUSC Health the No. 1 hospital in South Carolina. The Certified Medical Assistant is responsible for quality patient care under the direction of a physician or licensed healthcare provider in a clinical practice, duties to include rooming patients, taking vitals and health history, documenting in an electronic medical record, giving injections and assisting with minor procedures. MUSC has a vast range of opportunities throughout our organization, primary, specialty units and ambulatory sites. With a focus on educational development, competitive pay and excellent benefits, join the team that is changing whats possible. *Joining our Talent Network does not constitute a formal application. If we find a position thats a good fit for you, well invite you to complete a formal application for employment.*
Position Location Open date Charleston, SC 3 Mar 2022 For the seventh year in a row, MUSC Health University Medical Center in Charleston is ranked No. 1 hospital in South Carolina! MUSC serves all South Carolinians through education, research, and patient care. The Customer Service Representative handles all issues resulting from incoming calls regarding patient accounts. Reviews/analyzes patient accounts and takes the necessary steps to resolve patient/guarantor issues. The Medical University of South Carolina, Charleston division, is actively looking to expand the team. We currently have openings in MRI, CT, Rad Tech, Mammo, and Ultrasound. This role is in Charleston, SC
As the clinical health system of the Medical University of South Carolina, MUSC Health is dedicated to delivering the highest quality patient care available. In 2020, for the sixth consecutive year, U.S. News & World Report named MUSC Health the No.1 hospital in South Carolina. At MUSC, our Certified Ophthalmic Technicians (COTs) and Certified Ophthalmic Assistants (COA