Job Details
Customer Account Specialist
Company:Rieke LLC
Primary Location:8200 Innovation Campus Way West, New Albany, OH 43054 USA
Employment Type: Salaried | Full-Time
Function:Customer Service
Equal Opportunity Employer Minorities/Women/Veterans/Disabled
Main Duties & Responsibilities
The Customer Account Specialist is the central point of contact forexternal Customers and the Rieke organization. They are the Voice of Rieke.TheSpecialist is self-motivated, self-directed and will excel at theresponsibilities outlined below.TheCustomer Account Specialist takes the lead on customer purchase orders andinitiatives for each assigned account and communicates customer-specificexpectations with cross department resources (i.e engineering, production andquality).This will include ordermanagement, standard quoting, logistics/supply chain, and invoicing for eachunique customer.The Customer AccountSpecialist ensures the infrastructure is in place with meeting preferablyexceeding the customer expectations.This position requires the ability to resolve difficult and complexissues and to work with cross-functional departments.
Qualifications
Qualifications andSkills:
Bachelor's degreepreferred or 5 years equivalent experience in like field
2-5 years' experience inSales, Customer Service, Marketing or Finance preferred
Proficient in MicrosoftExcel and the Office Suite.
Experience in Syteline orequivalent MRP system a plus
Strong customer focuswith the understanding of how you will influence loyalty and customerexperience through actions
Demonstrated analyticaland project management skills
Excellent communicationand customer experience skills
Aptitude for workingcollaboratively and cooperatively in a team environment.
Continuous Improvementfocuses
Demonstratedorganizational skills
Demonstrated sense ofurgency, flexibility and adaptability
Results driven andunderstands the link between action and results
Proven ability tomulti-task under a fast-paced and sometimes high stressed environment
Willing to meet andexceed customer expectations on a daily basis with willingness to "own"situations as they arise.
Limited travel may berequired to establish and maintain customer relationships - less than 5%