Job Details
Why You\'ll Love This Job The Ticket Agent is to represent Atlantic in a positive and professional manner while assisting in creating a positive environment to exceed customer expectations. Under direct supervision, the Ticket Agent is responsible for greeting and assisting passengers with the boarding process. Headquartered in Plano, Texas, Atlantic Aviation welcomes customers at more than 100 fixed base operator (FBO) locations - from the Hawaiian Islands to Caribbean islands and all points in between throughout the US. We offer a wide range of aircraft ground handling and flight hospitality services, including fueling and line services, hangar and ramp storage, modern executive terminals for passengers and crews, and much more. We are firmly committed to diversity, equity, and inclusion throughout our network and aspire to be the employer of choice in our dynamic segment of aviation. We invest in enhancements to our safety, service, technology, and strategic infrastructure in order to provide more choices, improved experiences, and better value for customers. Atlantic Aviation intends to lead the way to a more sustainable future for business and general aviation. Atlantic Aviation is \"local everywhere\" - providing a safe, friendly, and familiar experience across North America. To learn more about Atlantic Aviation or to make a reservation at any of our 100+ FBOs, visit AtlanticAviation.com. Responsibilities \ Providing exceptional customer service to all Atlantic customers, suppliers, and employees. \ Represent Atlantic in a positive and professional manner regardless of customer requests, complaints, or demeanor. \ Comply with Atlantic policies and procedures. \ Interact with other Atlantic employees, suppliers, and customers in a courteous and professional manner. \ Communicate work progress and significant issues to the Ticket Agent Lead or Ticket Agent Supervisor. \ Understand and perform ID and boarding pass verifications. \ Ability to answer passenger questions accurately and courteously. \ Adhere to the principles of the \"Atlantic Attitude\" at all times. \ Greet passengers in a professional, friendly and courteous manner. \ After greeting passenger ask to see their boarding pass and photo ID. \ Be able to identify acceptable ID\'s. Verify the Photo ID is the proper ID and that it is current. \ Verify the passenger\'s appearance against the photo ID. \ Check boarding pass for current date. If not current, follow procedures. \ Understand and follow procedure for military personnel returning from active duty. \ Assist TSA agents when needed. \ Coordinate passenger processing with U.S. Customs agents. \ Coordinate daily operations and procedures with the Air Carrier local management. \ Light interior aircraft cleaning. \ Keep work area neat in appearance at all times. \ Adhere to uniform policy. Skills & Qualifications \ High School graduate or equivalent. \ 1 year work experience in customer service or security environment. \ Maintain confidentiality. \ Valid state driver\'s license and at least 18 years of age. \ Excellent communication skills, both written and oral. \ Flexible work schedule may include working overtime, nights, on weekends, holidays, and be on call. \ Neat and orderly appearance. \ Ability to deal with impatient or angry customers. \ Working knowledge of Microsoft Office programs including Outlook, Word and Excel. \ Ability to comprehend and perform basic math calculations with minimal errors. Click Here to Apply