Job Details
Why GCC? Because we are employee owned!
With over a century of industry experience, GCC paves the way for the future. But what sets us apart is our unwavering commitment to our employees. When you join GCC, you're not just another staff member; you become part of our family and an owner of the company. That's right GCC is fully employee-owned, giving you a personal stake in our success.
At GCC, we believe in fostering a vibrant company culture. We go beyond offering competitive salaries and amazing benefits we create an environment where camaraderie and growth flourish. From festive birthday celebrations and lively bocce tournaments to memorable holiday parties, crab feeds, company outings, and sporting events, we prioritize building a family-like atmosphere.
But our care extends beyond our own workforce. We are deeply invested in our community, supporting local education, children's charities, food banks, and other nonprofits that directly benefit families. When you choose to build your career at GCC, you're joining a company that genuinely cares about its employees and the communities we serve.
So whether you're starting your professional journey or seeking a place to grow and thrive, make the wise choice and choose GCC. Experience the difference of being part of a company that values its people and provides opportunities for both personal and professional development.
JOB SUMMARY
The dispatcher plays a crucial role in ensuring the smooth operation of GCC projects by efficiently coordinating the movement of equipment, materials, and personnel. This position requires strong communication skills, attention to detail, and the ability to work under pressure in a fast-paced environment.
ESSENTIAL DUTIES AND RESPONSIBILITITES include the following. Other duties may be assigned.
- Coordinate pre-dispatch activities with Foremen and Superintendents.
- Coordinate job locations and efficiently dispatch field personnel.
- Manage a high volume of incoming and outgoing calls.
- Schedule field/office work to meet the needs of the site progress.
- Utilize tech skills to optimize dispatching processes and maintain accurate records.
- Ensure accurate communication with foremen and superintendents regarding staffing, equipment, issues and small tool needs.
- Review daily/weekly work reports.
- Must have the following abilities:
- Communication Skills: Ability to listen and speak to people by radio and phone, often in some state of distress. Your ability to listen, speak plainly and communicate effectively will be necessary.
- Ability to Multitask: Dispatchers often are moving a lot of people and equipment around at the same time, tracking their movements and keeping tabs on what is needed is essential.
- Problem-Solving Skills: Ability to prioritize the most important situations, and think quickly on your feet.
- Coordinate administrative new-hire process with field workers.
- Innovate new ideas and research best practices for the Dispatch Department.
- Other duties as assigned.
EQUIPMENT USE
- Telephone Heavy
- Small Hand Tools Light
- Copier Occasionally
- Computer - Heavy
SOFTWARE USE
Microsoft Office Suite (Word, Excel), HCSS, Spectrum
QUALIFICATIONS, EDUCATION AND/OR EXPERIENCE, LICENSES, AND CERTIFICATIONS
Minimum 3 years experience in fast paced, highly detailed dispatching. Ability to multi task under stress and pressure. Ability to enter data with accuracy and speed is essential. B.A. or B.S. and/or Construction experience is preferred.
Requirements:
- Proficiency in Microsoft Office suite, especially Excel.
- Strong organizational and communication skills.
- Ability to thrive in a fast-paced environment and handle multiple tasks efficiently.
- Prior experience in dispatching or a related field is preferred.
- Tech-savvy with the ability to adapt to new software and tools quickly.
SPECIAL CONDITIONS OF EMPLOYMENT
Pre-employment background screening investigation results that are acceptable to GCC at GCC s sole discretion.
- Drug/alcohol test (negative test results).
- Credit history check
- DMV check
- Background/security clearance (as applicable).
MENTAL DEMANDS
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine correspondence. Ability to apply basic mathematical concepts. Ability to apply elementary mathematical operations to tasks. Ability to identify problems.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; sit; and use hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 35 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
GCC is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.