Job Details
The Patient Services Associate II position is the first point of phone customer service contact for our patients physicians internal and external laboratory imaging hospital patient family members and vendors by offering customer service communications and appropriate distribution of phone calls and messages. The Patient Services Associate may also perform a variety of other duties including but not limited to collecting and updating demographics and insurance information verification of health plan eligibility taking complete and accurate messages and scheduling mutually acceptable appointment times utilizing an electronic practice management system. The Patient Services Associate may also be asked to perform other clerical duties as needed and requested to support daily clinic operation goals bench marks and quality patient care initiatives per clinic guidelines. This position may have access to third party credit card information and transactional systems (cash registers point of sa...Patient Services, Associate, Customer Service, Patient, Patient Care, Healthcare