Job Details
Overview:
At American Car Center (ACC) and American Financial (AF), we have a story to tell, and we need your help telling it. With our rich history and over 65 locations across the Southeast, ACC & AF is one of the fastest growing auto leasing and finance companies in the United States. This growth has created opportunities for existing team members and the need to bring qualified talent to join our family. Our Mission is to provide hardworking people with quality vehicles and innovative financial solutions.
American Car Center and American Financial prides itself on having a diverse and inclusive environment. This provides everyone the opportunity to advance their career within. We value hard work, creativity, integrity, and a can-do spirit.
If you have ever dreamed of being part of something bigger than yourself and having fun while doing it join us!
OUR CORE VALUES
We are committed to our culture. Our culture defines how we conduct our business.
- Integrity
- Innovation
- Inclusion
- Service
- Success
Responsibilities:
- Receive and resolve inquiries from customers regarding vehicle issues and concerns.
- Communicate timelines and expectations with customers throughout service process.
- Review work repair orders and determining financing options with customers.
- Inform customers of financing options for service repairs.
- Process payments and complete financing loan documents.
- Meeting face to face with customers for closing loan documents and payment remittance.
- Perform regular and routine follow ups with customers.
- Set up, monitor, and close rentals with 3rd party vendors and customers.
- Collaborate with service repair centers and warranty operations.
- Receiving and resolving inquiries from customers, and internal department
Qualifications:
- Excellent customer service, interpersonal and communication skills, required.
- Experience in customer service and/or automotive industry, preferred.
- Ability to work in an accurate, detail-oriented and highly productive manner.
- Strong organization, decision making, and problem-solving skills.
- Basic knowledge of computer programs.
Education & Experience
- High School Diploma or GED
- 1-2 years of administrative work preferred.