Job Details
Assist with evaluating and resolving service inquiries from clients across different platforms. Effectively use various computer systems to complete assigned tasks and address account inquiries. Develop and maintain working knowledge of specific groups of Citi products and services. Analyze and identify potential risks and identify solutions that meet client needs. Complete assigned tasks in an accurate and efficient manner. Solve disputes and retain clients, while minimizing operating loss, through adherence to established rules and regulations. Fulfilling the clients necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, apply...Customer Service Specialist, Customer Service, Office, Specialist, Retail, Banking