Job Details
Job Description
Position: Night Bellman
Department: Bellstand
Primary Responsibilities:
Greet, smile, and welcome guest
Assist guest with their luggage at check in and check out
Able to learn proper baggage handling
Ability to explain hotel amenities to guest and maintain thorough knowledge of the resort
Deliver item to occupied rooms
Able to communicate clearly
Secondary Responsibilities:
Maintain control of bell carts
Polish brass carts
Pick-up room service hang tags
Pick up valet laundry service
Be able to do shoe polish upon guest request
Good phone etiquette
Assist with valet parking when Valet department closed for the night
Arrive promptly for any shifts scheduled
Normal Working Hours:
11PM - 7AM, weekends and holidays included
Overtime when necessary
To be successful in this position, the ideal candidate must meet the following criteria
in addition to the Ten Essential Attributes for All Employees.
Past Work Experience Requirements:
Prior hotel experience preferred
Educational Requirements:
High School Diploma or G.E.D.
Technical Requirements:
Must be able to learn lay-out of hotel and location of all amenities
Drivers License required
Be able to lift heavy item
Required Supervision:
Reports to Front Office Supervisor and Front Office Manager
Other Requirements:
Consistent demonstration of the Twelve Greenbrier Values
Commitment to the job
Flexible with regards to scheduling
Entry level position
Computer
Experience
Software
Level
(Beginner, Intermediate, Advanced)
Word Processing
Spreadsheet
Database
Programming
Calendars
Internet
Hardware Installation
Technical Skills
Skill Level (Beginner, Intermediate, Advanced)
Typing
(WPM)
Data Entry
Other
Physical Requirements:
Location of Work
Yes
Yes
X
Indoors
Heated
X
X
Outdoors
Below Ground
Temp. Fluctuations
X
Elevated Areas
Personal Protec. Equip. Req
Work Postures
Continuous (up to 8 hrs. in an 8 hr. shift)
Frequent (up to 5.5 hrs. in 8 hr. shift)
Infrequent (up to 3 hrs. in an 8 hr. shift)
Rarely(up to .5 hr in 8 hr. shift)
Standing
X
Sitting
X
Walking
X
Climbing
X
Bending/ Stooping
X
Overhead Reaching
X
Arm/Hand Movement
X
Hand/Eye Coordination
X
Other (Define)
Lifting Requirements
10 lbs.or less
11-20 lbs.
21-30 lbs.
31-40 lbs.
Over 41 lbs.
10 lbs.or less
11-20 lbs.
21-30 lbs.
31-40 lbs.
Over 41 lbs.
10 lbs.or less
11-20 lbs.
21-30 lbs.
31-40 lbs.
Over 41 lbs.
10 lbs.or less
11-20 lbs.
21-30 lbs.
31-40 lbs.
Over 41 lbs.