Job Details
The Guest Services Team (GST) member is responsible for all of the above wing operations of various air carriers. In the GST role, you are in a customer facing role and act as a representative of the company. Excellent customer service skills are expected which will lead to a positive and lasting image and impression of the company. The work environment is fast paced and may require special attention at times. The position will also require technical skills such as the use of customer specific computer programs as well as communication skills involving conflict resolution. Essential Functions: - Portray a positive company image and engage in professional and friendly communications with all team members and customers - Operate customer systems for accurate ticketing and checking in of passengers - Check baggage in, collect fees, assist in passenger inquiries - Check passengers in at gates - Operate jet bridge and other equipment as required per contract - Other duties as assigned (may ...Guest Service, Customer Service, Guest, Retail, Airline