Job Details
Job Description
The Membership Manager supports all day-to-day operational aspects of the membership community. Acting as the day-to-day connection for members, the Membership Manager will help drive forward the membership strategy to acquire and retain members as well as maintain the ongoing evolution of the Membership Program. As an ambassador for the property, the Membership Manager will help establish an exclusive membership base, build strong face-to-face guest relations and manage an effective retention program, while driving and delivering our brand standards.
- Curate and deliver the highest quality member experience for a diverse community. Oversee all member programming, events and activations.
- Track key membership metrics, including revenue, usage of facilities, and overall member engagement.
- Contribute to the membership program s customer relationship management (CRM) and ensure member preferences are regularly updated.
- Oversee ongoing member communication to include weekly programming texts, monthly newsletters and periodic check-ins.
- Maintain confidentiality and security of specified property information, member information, correspondence, reports and files.
The pay range for this position is $83,000-85,000/yr. This is the pay range for this position that Solage reasonably expects to pay. Decisions regarding individual salaries will be based on a number of factors, such as experience and education.
Qualifications:
Qualifications
- Minimum of 2 years of work experience in the hospitality or private club industry, preferably within a members club environment
- Demonstrated entrepreneurial approach combined with a positive and curious demeanor.
- Ability to demonstrate and model outstanding guest service and communication skills.
- Experience solving guest and member issues and creating positive solutions and outcomes.
- Ability to work a flexible schedule, including weekends and holidays, according to department needs.
Additional Information
Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge
Solage Management Inc is an Equal Opportunity Employer, M/F/D/V. Solage Management Inc provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Solage Management Inc complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.