Job Details
DISPATCHER
Location: Delaware River and Bay Authority Police
Cape May-Lewes Ferry, Cape May, NJ
Rate: $29.08 ($60,494 annualized)
Opening Date: June 6, 2024 Closing Date: June 28, 2024
I. POSITION SUMMARY
The general responsibilities of the Dispatcher involve sending, receiving, recording, and
disseminating information using a variety of police communications equipment (i.e., police radio,
intercom, telephone, and computer). Dispatchers promote a professional and courteous environment
at Authority facilities when they interact with the public and co-workers.
II. ESSENTIAL DUTIES AND RESPONSIBILITIES
* Receives and sends calls on the police radio and monitors all active radio frequencies
* Answers emergency and non-emergency telephone calls, contacts police and management
personnel, monitors security cameras, reports unusual occurrences and monitors building alarm
systems
* Follows Delaware Justice Information system (DELJIS) (DMB) or Criminal Justice
Information System (CJIS) (CMLF) rules (e.g., criminal history, driver's history)
* Assesses the nature of all reports and determines proper method of response
* Expeditiously processes calls for assistance from outside police agencies and dispatch patrol
units
* Monitors DELJIS (DMB) or CJIS (CMLF) teletype information relevant to the department's
operation and disseminates to supervision & patrol units
* Provides for officer safety by monitoring the time spent on an assignment and assessing
potential risks
* Responsive to the public and coordinates public assists (e.g. tow service) by contacting outside
agencies and relaying pertinent information
* Assists patrons with special needs, assists victims and witnesses, providing referrals to
victim/witness assistance organizations and providing travelers' information to patrons
* Disseminates general broadcasts via radio message and transfer telephone calls to other
departments
* Enters data into Computer Aided Dispatch (CAD) and authorized computer systems and
accesses information from DELJIS (DMB) or CJIS (CMLF) and NCIC
* Records activities within the detention area, updates towing records, maintains and updates
logs, and prepares shift activity reports
* Monitors all radios, recalls information and responds appropriately, responds to visual cues,
monitors detention/processing areas and remains alert
* Proficient in business and police communication
* Completes DELJIS (DMB) or CJIS (CMLF) and National Criminal Information Cener (NCIC)
log forms and maintains other police equipment and supplies
* May assist with loading and unloading ferry vessels by coordinating radio communications
between patrol and security officers and non-police employees (CMLF)
* May make announcements and page patrons using public address system (CMLF)
* May maintain first aid supplies and maintain access control over the gas key and log (CMLF)
* May provide information to patrons using the Delaware Memorial Bridge (DMB) and Cape
May-Lewes Ferry (CMLF)
* May report any, and all, occurrences related to violations of the CMLF/DMB Threat Policies
* May operate traffic management system and variable message signs; coordinates the opening
and closing of traffic lanes (DMB)
* Monitors closed-circuit television surveillance cameras at the DMB/CMLF for suspicious
activity
* Provides the highest level of customer service and professionalism to all internal and external
customers
II. REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES
* Must possess a variety of basic clerical and administrative skills in order to perform their job
duties
* Ability to enter accurate and clear information into logs; compose directed messages write
concise, clear and legible memos to co-workers
* Ability to read and understand information displayed on computer screens, information
received from DELJIS (DMB) OR CJIS (CMLF) and NCIC, training material and instructional
manuals
* Ability to verbally communicate in a clear, professional and courteous manner with police
personnel and the public providing information when called upon from available resources
* Ability to react well under stress and remains professional when dealing with conflict
* Ability to provide training to new dispatchers, when called upon
* Ability to provide superior customer service
IV. REQUIRED EDUCATION AND EXPERIENCE
* High School diploma or equivalent
* Eighteen (18) years of age or older
* Experience as a Dispatcher
V. LICENSES, REGISTRATIONS, AND/OR CERTIFICATES
* DELJIS (DMB) or CJIS (CMLF) certified within 90 days
VI. ADDITIONAL REQUIREMENTS
* Subject to a background check
* Subject to a pre-employment physical examination and drug test
* Delaware River and Bay Authority requires all employees to have direct deposit with a
financial institution or enroll in the payroll card program to receive their bi-weekly
* This position works rotating shifts and must adapt to irregular working conditions
* This position is eligible for shift differential pay
If you are interested in applying for this position please complete the on-line application at
www.drba.net. In addition, you also have the option of attaching a resume to the completed
application.
The Delaware River and Bay Authority is an Equal Opportunity Employer