Job Details
This position assists the department supervisors by performing combinations of the following activities: Schedule coordination, general supervision of all Specimen Technicians, providing input to supervisors for performance review and disciplinary action. The Group leader typically leads 8 - 12 employees, is involved in process and compliance audits and may be responsible for performing duties listed below. Priority consideration given to internal candidates for this position.
- Demonstrates a proficiency and understanding of all job duties in Specimen Processing department
- Strong troubleshooting and problem resolution skills; ability to work effectively with the technical departments to resolve problems and gain cooperation as needed
- Assists all SPTs in proper test selection and problem resolution
- Answers and clarifies employee questions (including laboratory personnel) regarding processing
- Provides appropriate feedback to supervisor(s) when problems arise.
- Completes appropriate shift paperwork, setting up for production, and insuring that their staff has cleaned up at the end of the shift
- Monitors supply inventory, ordering supplies as needed
- Repairs and maintains department equipment notifying appropriate personnel when repairs beyond the general scope are required
- Assists in or performing all training, cross training and department auditing functions as assigned by the supervisor(s)
- Perform all other job duties as assigned
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- In addition to above, the group leader may assist the supervisor(s) in the following:
- Prioritizing work assignments
- Monitoring production and activity of all SPTs in order to meet departmental deadlines
- Coaching for improved performance by providing appropriate feedback and maintaining a positive work environment
- Ensures effective employee utilization through workforce planning to include staffing weekends and holidays
- Makes suggestions and recommendations to enhance workflow
- Helps manage department overtime
- Ensures that all Quest Diagnostics Incorporated and Specimen Processing policies and procedures are adhered to
QUALIFICATIONS
Required Work Experience:
Internal candidates minimum of one year in SPT III/related role
Preferred Work Experience:
- 3 years experience in a laboratory environment with Specimen Processing experience preferred.
- Medical background preferred which includes medical terminology applicable to a clinical laboratory
Physical and Mental Requirements:
- Performs multiple tasks simultaneously and with interruptions, physical and mental stress
- Works in a biohazard environment and practices good safety habits
- Able to sit or stand for long periods
Knowledge:
N/A
Skills:
- PC skills including the ability to run reports & use to manage workflow; real-time thru-put
- Maintains confidentiality at all times. Will have access to overall employee performance, may have knowledge of disciplinary actions up to, and including termination.
- Demonstrates leadership by example, exhibiting good attendance, good decision making, and keep the team on task
- Demonstrates strong interpersonal skills that foster a positive environment
- Demonstrates flexibility and adaptability
- Drives frequent employee interaction on the floor providing feedback, coaching, and guidance
- Demonstrates excellent communication skills and ability to answer questions with both internal and external clients
- Adheres to Quest Diagnostics core values, safety, and compliance policies and procedures
- Works under pressure and assists department in maintaining productivity and quality goals
- Ability to diffuse tense situations and applies good judgment when making decisions and resolving problems
EDUCATION
High School Diploma or Equivalent
LICENSECERTIFICATIONS
Quest Diagnostics is an equal employment opportunity employer. Our policy is to recruit, hire and promote qualified individuals without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other status protected by state or local law. Quest Diagnostics observes minimum age requirements established by federal, state and/or local laws, and will ask an applicant for verification when deemed necessary.