Job Details
Our client, a Financial Services company, is looking for a proactive, solutions-focused Desktop Support Technician to join their growing team. Here, you will be active in their Call Center queue, taking calls from all employees across the company. Expected to troubleshoot/assist users, create tickets, document thoroughly, and escalate as required. Customer service skills, critical thinking, flexibility, and following processes are a must. Competitive pay and benefits are all compensation facets.Requirements include but are not limited to:Must currently live in Aliso Viejo, CA area and be able to commute to the office on a hybrid scheduleMust have 2-3 years of experience in a call center environmentExperience with Active Directory and Microsoft AzureExperience using Exchange to assist with email issuesExposure to remote support -- enterprise-level VPN experienceFamiliar with SharePoint and OneDriveIdeal Experience:AD/Azure experienceMyApplications/Microsoft ExperienceMFA - Microsoft Authenticator - iPhone/Android in particularOutlook App on Mobile DevicesFrench
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