Job Details
**Client Service Representative**
at Broomfield Veterinary Hospital Broomfield, Colorado, United States At Broomfield Veterinary Hospital, we work hard daily to uphold our excellent reputation as the premier small animal hospital in the North Denver Metro area that specializes in exotics. We are now looking for a Client Service Representative to add to our team. If you have a passion for pets and people, we would love to talk to you!
**About Broomfield Veterinary Hospital:**
We are one of the earliest veterinary hospitals in the front range, Broomfield Veterinary Hospital was founded in 1957 by Dr. Clyde Brunner (former mayor of Broomfield). Since our inception, our staff has focused on providing the best veterinary care for dogs, cats, and exotic pets. We utilize AviMark practice management software and the latest AllyDVM client reminder software. Our standout diagnostic capabilities include an in-house lab, digital x-ray, and specialist support for surgery, dentistry, and radiology. Our friendly, professional team of doctors and support staff are focused on educating and building relationships with our clientele.
Practice hours: Mon-Fri 7am-5:30pm and Sat 8am-2pm. Must be able to work Saturdays (on rotation).
This is a great job to get your foot in the door of the veterinary field!
**Responsibilities include but are not limited to:**
* Deliver exceptional customer service creating memorable and positive experiences for our clients whether in person, via email, or over the phone.
* Prioritize and execute multiple requests/tasks simultaneously.
* Tactfully manage stress levels including working through emotional situations with grieving clients.
* Oversee the appointment calendar; differentiate routine vs. emergency/urgent cases.
* Entering client, patient, and financial data into computer systems.
* Generate invoices, process payments, and clearly explain charges to clients.
**Benefits Offered:**
* We offer a generous benefits package including top hourly pay in our region and strive to maintain work-life harmony.
Requirements
* Excellent teamwork and communication skills.
* Seamless phone etiquette.
* Ability to maintain a positive attitude and stay calm under pressure.
* Compassionate, dependable and detail-oriented.
* Honest, energetic, and accountable.
* Desire to improve professionally and personally.
* 1 year of previous front office and/or customer service experience required.
* AVImark Veterinary Software knowledge is a plus.
* High school diploma or equivalent.
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