Job Details
Our client a fortune 500 company has an interesting Hybrid Full time opportunity for you as a Customer Success Manager.
Salary Base between the range $80,000 - $89,000
Location: Chicago IL
Hybrid
A MUST:
- CPG / Food & Beverage, or relevant CPG Saas Success Experience, or
- Contract Renewal / Negotiation experience
MUST HAVE EXPERIENCE WORKING IN EITHER A CONSUMER OR RETAIL OR Consumer-Packaged Goods manufacturing INDUSTRY.
Job Duties & Responsibilities
- Become a product expert and use this knowledge to educate, coach, and mentor clients on our data, tools, and solutions.
- Distill best practices across client base and deliver insights and advice based on those practices.
- Independently own customer retention and growth, including communication, system entry and mitigation of potential retention risk.
- Manage proactive communication and client touch points including change management from a data and product perspective.
- Develop strategies to expand engagement, enable adoption and mitigate churn to drive long-term account growth.
- Cultivate strong customer champions and advocates.
- Anticipate client needs and manage client escalations that are raised to you from your sales and support partners and the customer.
- Act as the voice of your customer by capturing and communicating client needs and feedback to Product and Data teams.
Requirements:
Education & Experience
- BA/BS degree in Business Administration or related quantitative field of study.
3-5 years of experience in customer-facing success, account management, sales or strategic consulting role; enterprise software or SaaS experience is preferred.
- Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization, including executive and C-level.
- Demonstrated ability to creatively problem solve and solution to drive customer value with data and products
- Technical aptitude, analytical mindset and intermediate or higher experience with Microsoft Excel and PowerPoint
- Self-starter manages time efficiently, able to complete work in a timely manner without active supervision is required.
- Ability to prioritize and multitask while maintaining diplomacy, tact, and poise under pressure when working through customer issues.
- Strong interpersonal skills and experience building collaborative relationships both internally and externally to facilitate a flawless customer experience.
- Can-do, positive, and team-oriented attitude
- Experience working with syndicated data in a Consumer-Packaged Goods manufacturing setting) is required
The following is strongly preferred:
- CPG, Retail, or natural/specialty industry is a plus.
- Familiarity of contract management systems including DocuSign, Salesforce and or other CPQ management tooling is preferred
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