Job Details
** F&B Attendant (Barista/ Server)**
**Job Category****:** Food and Beverage **Requisition Number****:** FBATT005312 Showing 1 location **Job Details**
**Description**
As a F&B Attendant, you would be responsible for serving food and/or beverages to guests in the hotel continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
* Respond to guest requests in a timely, friendly and efficient manner
* Ensure knowledge of menu and restaurant promotions and specials
* Take guest food and/or beverage orders and input orders in appropriate point-of-sale system
* Retrieve and deliver food and beverage orders in a timely manner
* Ensure guest satisfaction throughout the meal service
* Serve alcoholic/non-alcoholic beverages in accordance with federal, state, local and company regulations
* Ensure serving station is well-stocked at all times
* Clean and set up tables
* Complete closing duties
* Provides standard directions to be provided to guests
* Other duties as assigned
-A first-class salary and superior benefit packet
-Medical (two options) with vision
-Dental
-401(k) with 3% company match
-Critical Illness
-Accident Insurance
-Hospitality Indemnity
-Voluntary Term Life Insurance (self, spouse/domestic partner, and children)
-Short-Term Disability
-Long-Term Disability
AND:
-Paid time off (vacation, sick, personal, and personal/medical leave time)
-Free lunch
-Free uniforms
-Free non-slip shoes (two free pair per year!)
-Progressive yet fun workplace
-Positive associate relations
-Associate recognition and events, incentives and rewards
-Ongoing training
-Education assistance
-Career progression
-Major hotel discounts at over 7,000 hotels worldwide
-Other company discounts
**JOB REQUIREMENTS:**
- Must have 1 year position experience in customer service.
**JOB DUTIES:**
- Develops Enthusiastically Satisfied Customers All of the Time
- Welcomes and connects with every customer to provide excellent customer service.
- Discover customer needs and appropriately suggest product with every customer to enhance services and meet sales goals.
- Assists customers in the selection and purchase of specialty coffee beverages and whole bean sales (as applicable).
- Responds to customers needs and says thank you to every customer.
- Maintains customer service area and equipment in a clean and appealing manner.
- Demonstrates problem resolution behavior when taking care of customer needs.
- Maintains Quality Store Operations
- Prepares a variety of customer beverage orders such as espresso drinks and Coffee to Sol Caf standards.
- Follows store policies and procedures for operational flow at each station.
- Performs cleaning tasks in accordance with the Duty Rosters and cleaning standards and works as a store team player.
- Follows standards for merchandising, stocking, rotating and storing all products.
- Performs equipment maintenance in accordance with preventive maintenance checklist.
- Financial Contribution.
- Follows cash handling and register policies.
- Follows inventory stocking and recording guidelines.
- Takes Responsibility to Learn All Aspects of the Barista Position.
- Learns and demonstrates creating the Sol Caf Experience.
- Learns and demonstrates all performance standards by completing Initial Store Training and passing barista certification with a score of 90% or better.
- Follow hotel and Marriott brand standards.
- Follow hotel policies and procedures.
- Responsible for any other duties as assigned.
All positions require a criminal background check. This position will also require a credit check and drug screen.
Our company participates in E-Verify.
***The Sheraton Albuquerque Uptown provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.*** ***If you need accommodation for any part of the employment process because of a medical condition or disability, please send an e-mail to ...@sheratonuptown.com or call 505-###-#### to let us know the nature of your request.***
**Qualifications**
**Skills**
**Behaviors**
**:**
**Motivations**
**:**
**Education**
**Experience**
**Required**
**1 year:** Customer service experience
**Licenses & Certifications**
**Required**
ServSafe
Food Handler
**Preferred**
Alcohol Training