Job Details
GROW YOUR CAREER WITH US
At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we're continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family!
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POSITION SUMMARY / ESSENTIAL FUNCTIONS
This is a job onboard a Cruise Ship.
Meets and exceeds guest expectations and ensures complete guest satisfaction;
Provides guests with port and tour information;
Distributes tour tickets and escorts tours
Socializes with guests when time permitting
Demonstrates genuine concern for guests' well-being at all times
Proactive approach to problem solving
Assists Destination Service Manager with all administrative aspects of the tour office
Assists with the maintenance of an updated and accurate filing system for reference;
Responsible for sale of tours and private arrangements
Responsible for dispatch of tour buses and private cars
Assigns tour escorts
Coordinates other requirements for tours (water, lunch boxes etc)
Makes port descriptions, booking forms
Responsible for organization of guest debarkation briefings
Distributes internal tour information
Performs all other duties as requested by supervisor or as listed in SOP Manual - Front Office;
Onboard sales of tours
Assists Destination Services Manager with the induction of new destinations staff
Completes, participates and promotes the Signature Service Training Program
Monitor the practical application of the Company's policy, procedures and instructions.
Immediately report to the Master any instances where the vessel is unable or fails to comply with any Company's policy, procedure, instruction, and any safety, environmental, or security requirement.
Participate in crew and passenger safety drills according to instructions from ship's command
Complies with company safety and pollution prevention regulations;
ADDITIONAL RESPONSIBILITIES
Incorporates Signature Service standards of behavior in daily work in the areas of:
1. Creating memories and positive experiences for guests
2. Presenting yourself professionally
3. Anticipating guest needs
4. Completing guests requests and needs
5. Handling guest challenges
6. Improving the guest experience
EDUCATION
Knowledge of MS Office Suite and Fidelio
Previous experience in travel industry either as Destinations Assistant on cruise ship or tour escort required
Understanding of the highest level of service;
Excellent administrative skills;
REQUIRED ABILITIES / PHYSICAL REQUIREMENTS
Excellent communication skills.
Respect for all co-workers and guests
Pride in your work by creating positive energy, excitement and fun
Outgoing personality, open minded and flexible
Able to work 7 days a week
Demonstrate positive behaviors; smiling, being polite and courteous
Able to develop a camaraderie with team members
Ability to work in an international environment;
Ability to live in close quarters and share limited space with other cabin-mates
Ability to work under pressure and maintain a pleasant working environment
Excellent appearance
To be able to meet all pre joining requirements.
ABOUT NCLH
Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line , Oceania Cruises and Regent Seven Seas Cruises brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year.
LEARN MORE ABOUT OUR COMPANY:
At a Glance:
Brand Overview:
Norwegian Cruise Line: www.ncl.com
Oceania Cruises: www.oceaniacruises.com
Regent Seven Seas Cruises: www.rssc.com
News Releases:
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EQUAL OPPORTUNITY EMPLOYER
It is Norwegian Cruise Line Holding's policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.