Job Details
Since its founding in 1937, Krispy Kreme's focus has remained the same - making fresh doughnuts using our founder's original recipe. The brand's iconic Hot Light lets consumers know when doughnuts are being made in the shop so they can stop in and enjoy them hot, right off the line. Doughnuts are a beloved treat worldwide and we operate in more than 30 countries. We consistently deliver double digit revenue growth as we continue to expand. We believe our success is due to our awesome doughnuts and our ability to provide them fresh every day to 12,000 locations worldwide. Krispy Kreme's Franchise Business Manager will work closely with global colleagues based in Charlotte, USA as well as all regional Franchise partners to ensure that day-to-day operations are executed as per the brand standards. The candidate will also be responsible for creating the strategic plan for their region and ensuring the team is successfully executing against the plan. A TASTE OF WHAT YOU WILL BE DOING:Create strategic plan for each franchisee that is aligned to the brand strategic framework.Working with the team, drive the execution of the plan.Execute and manage new development agreements to achieve expansion goals.Identify, review and validate new development opportunities.Responsible for the project management of the new unit pipeline, identify critical milestones and deliverables and track progress to ensure results.Review and approve all new and relocation sites.Guide franchisee partners through in-depth data analysis and best practices across the globeProvide an operational insight to drive top class results.Track and forecast agreed upon asset actions and timing (new, relocations/rebuilds, and remodels)YOUR RECIPE FOR SUCCESS:At least 10+years' experience in Operations/Retail/Development or other similar fieldWorking with a Franchisee business (or Franchisor) in a business development, operations, quality assurance/brand standards, marketing role. Could be a former regional manager/operator.Worked in food retail, QSR, hospitality, E commerce retail.Ability to build strong relationships and embrace and leverage technology.Collaborative mindset and ability to work cross-functionally with the Krispy Kreme Global teams.Broad, strategic thinker and intellectually curious.Experience in growing retail points of distribution for a brand. Knowledge of development analysis, real estate, market planning, development scheduling, and general financial analysis a benefitStrong communication skills - both written and verbalStrong ability to understand, formulate and communicate sound business strategies and to implement it effectively in the markets.Ability to travel at least 40% (under normal circumstances)The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. The official job description will be provided during the application/interview process.BENEFITS:Comprehensive benefits (medical, vision, and dental insurance)Employee discount program401K planPTO and 'dream' daysCompany eventsEducation ReimbursementAdoption AssistanceLife InsuranceFSA/HSA PlansPet InsuranceLearn more at KRISPY KREME?At Krispy Kreme, we focus on:Loving People:Our global culture is best captured by our Leadership Mix, a dozen behaviors that define how we work with one another across the world and give back to our communities. Check out our leadership mix here.Belonging happens once each Krispy Kremer knows their bold authentic self is welcomed, dignified, and loved, where their wonderfully original identities flourish and thrive.Loving Communities:At Krispy Kreme, sharing joy is at the center of everything we do, and we strive to inspire this in our communities. Our brand purpose truly shines through our Acts of Joy and community fundraising the U.S., we have been donating unsold doughnuts to local food banks, with a goal of bringing a smile to our consumers as they enjoy a small, sweet treat. We partner with Feeding America and Convoy of Hope, who in turn partner with organizations nationwide to distribute donations to people in need through diverse types of programs and 2022, we helped community groups raise $40 million globally. Last year in the U.S., we supported more than 83,000 fundraising events, raising nearly $37 million.Loving Planet:We have been conducting a multi-year global GHG emissions assessment to establish an emissions baseline, using this foundation to soon set goals for greenhouse gas emission reductions.We are working on reducing food waste through donation efforts, animal feed, and composting programs.Krispy Kreme is an Equal Opportunity Employer:At Krispy Kreme, we believe that your originality sweetens our recipe. We value the diverse ingredients of the ethnicity, national origin, race, age, sex, gender, intersex, or veteran status of every individual. We strive for an inclusive culture that allows each of our peeps to bring their bold authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.About Krispy KremeHeadquartered in Charlotte, N.C., Krispy Kreme is one of the most beloved and well-known sweet treat brands in the world. Our iconic Original Glazed doughnut is universally recognized for its hot-off-the-line, melt-in-your-mouth experience. Krispy Kreme operates in more than 35 countries through its unique network of fresh doughnut shops, partnerships with leading retailers, and a rapidly growing Ecommerce and delivery business with more than 14,000 fresh points of access. Our purpose of touching and enhancing lives through the joy that is Krispy Kreme guides how we operate every day and is reflected in the love we have for our people, our communities and the planet. Connect with Krispy Kreme Doughnuts at or on one of its many social media channels, including and