Job Details
The Customer Service Coordinator (CSC) drives customer loyalty through response to inbound customer calls and proactive outbound calls. The CSC coordinates the flow of information to and from the Service Department and follows up with customers to ensure satisfactory resolution. Performs other duties as required and reports to the Service Manager. Essential Functions:- In a courteous and professional manner, respond to customer service needs according to company policy and procedures.- Make outbound calls or respond to inbound calls, performing such tasks as audits, up-selling opportunities, problem resolution, sales lead referral, customer follow-up and processing order requests.- Coordinate the flow of information within the Service Department, maintain call logs and files, check night messages, contact personnel as appropriate, print daily reports and arrange deliveries.- Ensure customer loyalty and outstanding customer service, all with a sense of urgency. Build relationships, comm...Customer Service, Customer Service Coordinator, Service Manager, Coordinator, Manufacturing, Retail, Skills, Benefits