POSITION SUMMARY Responsible for providing comprehensive information services and assistance to patients, parents and visitors who access the hospital directly. Assist in providing work direction to volunteer staff at Welcome Desk.Qualifications:MinimumEducationHigh School Diploma or GED (Required)Minimum Work Experience At least 2 to 3 years of related experience in customer service. (Required)1 year of experience in a hospital industry or comparable experience in a hospital volunteer services program. (Preferred)Required Skills/KnowledgeMust possess the ability to resolve problems and respond to complaints in a positive, productive manner.Must be able to work amid constant distraction and deal courteously and effectively with several requests simultaneously.Ability to speak Spanish is desirable.Functional AccountabilitiesCustomer Service
Children's National Hospital
07/01/2024
Washington,DC