Job Details
**RELOCATION ASSISTANCE AVAILABLE FOR OUT OF AREA CANDIDATE**
StevenDouglas is exclusively working with a high-growth, private-equity backed software organization that is actively seeking a Director of Collections! This is a newly created position and will play an imperative role for the firm's AR/Collection process.
As one of the leaders on the accounting team, the Director of Collections will be responsible in leading a team of AR and Collections professionals and collaborating with billing to ensure collection and cash application goals and objectives are met. The Director of Collections will manage and drive the stabilization of process improvement, key performance indicators (KPIs) and perform root cause analysis to explore inefficiencies in the A/R collection and cash processes. The Director of Collections sets the vision and culture of their team by handling individual and team performance expectations and goals, maintaining singular focus on ensuring and improving customer and internal company satisfaction. Additional responsibilities include identifying broader accounts receivable issues and implementing solutions to drive quality and productivity, while achieving real time desired service levels. An ideal candidate will excel in a fast-paced environment with prior experience overseeing global teams.
Position Responsibilities:
- Oversee all facets of the daily operations of the Collection and AR Team
- Work closely with A/R team identifying, resolving and mitigating A/R issues and concerns.
- Develop close customer partnerships to resolve collection disputes and irregularities.
- Review new and revised contracts to identify billing and collection requirements and work with Operations/Legal Department on revising contract language to provide advantages terms for the firm.
- Monitor and review outstanding accounts receivable balances daily.
- Regularly provide ad hoc reporting and updates on collection risk and A/R cash posting.
- Proactively participate in resolving operational issues before they develop into collection problems.
- Review existing process workflow and actively engage in ways to promote improvement through the utilization of technology.
- Support monthly and quarterly financial close by providing reporting and audit support.
- Assess risk for allowance of doubtful accounts and recommendations for write-offs.
Requirements:
- 10+ years progressive experience in an environment managing or directing a team in Accounts Receivable/Collections
- 5+ years as a manager
- Prior experience leading global teams
- ERP systems experience - NetSuite & Salesforce experience preferred
- Strong communication/presentation skills with the ability to present to Senior Leadership