Job Details
Customer ServiceRep
** Customer Service Rep**
**Summary**
The Customer Service Representative is responsible for providing customer assistance in stores by completing sales transactions, completing returns, and processing voids for associates; administering the Mystery Shop program and training programs; ensuring consistent application of all company and local customer service policies; and providing training; performs all other responsibilities as directed by the business or as assigned by management. This is a non-exempt position and typically reports to the Store Manager / Assistant Store Manager.
**Essential Functions**
* Provides customer support and handling customer inquiries
* Works directly in the unit with associates to ensure service/training compliance standards are met
* Coordinates all training of hourly staff in customer service program as well as provides hands-on training of MIT, Brand, and OJT within the branch
* Provides feedback to managers regarding continued development of associates
* Acts as mentor to transition associate from time of hire to completion of retail training process
* Administers service excellence training in units
* Administers Mystery Shoppers Program for the branch and notifies managers of scores on a daily and period basis
**Minimum Qualifications, Knowledge, Skills, and Work Environment**
* Requires a High School diploma or general education development (GED) diploma
* Customer service and/or training experience preferred
* Requires the ability to speak, read and comprehend instructions, short correspondence and policy documents
* Requires the ability to interact with the public and coworkers in a friendly, enthusiastic and outgoing manner
**With a career at HMSHost, you really benefit! We Offer**
* Health, dental and vision insurance
* Generous paid time off (vacation, flex or sick)
* Holiday pay
* Meal and Transportation Benefits
* *401(k) retirement plan with company match or Pension
* *Company paid life insurance
* *Tuition reimbursement
* Employee assistance program
* Training and exciting career growth opportunities
* Referral program refer a friend and earn up to $500
**Benefits may vary by position so ask your recruiter for details.*
Equal Opportunity Employer (EOE) Minority/Female/Disabled/Veteran (M/F/D/V) Drug Free Workplace (DFW)
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At HMSHost, we know our success is based on **earning the trust and loyalty of our people**. We commit to providing a work experience that **earns your loyalty**, provides a place where you **feel like you belong**, work you can be **proud** of, a place to **have fun, earn money**, and have the **opportunity for advancement**. We support this with competitive wages, robust benefits and recognition for a job well done.**Apply for Customer Service Rep**
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