Job Details
**Customer Support Assistant 2**
**Location:** Austin, Texas, US
**Company:** Advanced Micro Devices
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**What you do at AMD changes everything**
At AMD, we push the boundaries of what is possible. We believe in changing the world for the better by driving innovation in high-performance computing, graphics, and visualization technologies building blocks for gaming, immersive platforms, and the data center.
Developing great technology takes more than talent: it takes amazing people who understand collaboration, respect, and who will go the extra mile to achieve unthinkable results. It takes people who have the passion and desire to disrupt the status quo, push boundaries, deliver innovation, and change the world. If you have this type of passion, we invite you to take a look at the opportunities available to come join our team.
**Customer Support Specialist for OEM and Distributor customers**
**THE ROLE:**
As the first point of contact for OEM and Distribution customers, the **Customer Support Specialist** is the face of AMD. This is a great opportunity to work for an industry-leading technology company!
This is a non-exempt, hourly position with benefits. Candidate must be able to work from the AMD office (which is in south Austin) on a hybrid model (2+ days/week). We are only considering local candidates.
**THE PERSON:**
As an experienced Customer Service Professional, you are passionate about putting customers first and ensuring 100% customer satisfaction. You work well under pressure and are a professional at resolving conflicts.
**KEY RESPONSIBILITIES** **:**
* Backlog management: Order entry into SAP, change orders, ensure proper scheduling, work with scheduling and planning teams on improving delivery schedules, feedback to customers and sales
* System reporting responsible for running and updating several customer facing reports showing open orders and billings activity
* Track and accelerate customers deliveries in cooperation with logistic department
* Pricing management: entry of special price agreements into SAP
* Returns management: check validity of return requests, entry of requests into SAP, follow up with logistics and quality department
* Support Sales team with customer and process inquiries
* Manage and update process documentation
* Transactional support: SAP, Excel, Web tools
**IDEAL PERSON WILL HAVE** *:*
* Customer service experience with great attention to detail
* Ability to resolve conflicts
* Strong communicator
* SAP Knowledge or similar tool is preferred
* Good knowledge of Microsoft Office tools (specifically Excel)
* Flexibility and desire to work in an international environment
* Ability to work independently and under pressure
**LOCATION: Austin, Texas. Candidate must be able to work from the AMD office (which is in south Austin) on a hybrid model (2+ days/week). We are only considering local candidates.**
**#LI-TW2**
**Requisition Numbe r:** 139842
**Country:** United States **State:** Texas **City:** Austin
**Job Function: Sales Support**
*AMD does not accept unsolicited resumes from headhunters, recruitment agencies or fee based recruitment services. AMD and its subsidiaries are equal opportunity employers. We consider candidates regardless of age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status. Please click for more information.*