Job Details
Handmade happiness starts with you! The Team Member's responsibility first and foremost is to deliver a premium customer experience by inspiring creativity within our customers and making JOANN their Happy Place! All Team Members drive sales through advanced product knowledge, innovative merchandising, and cutting counter accuracy. The Team Member will also contribute to the overall sales and environment of the store through positive interactions with customers and other Team Members. The Team Member creates an exceptional in-store experience and provides excellent customer service by interacting and engaging with customers. Utilizing JOANN's Hearts, Hands, Minds and Inspire, the Team Member will find success in their role! JOB DUTIESHEARTS - Greets every JOANN customer and uses the F. A. S. T. service model to meet the customer's needs. Asks open-ended questions to learn about customers' project needs and escorts them to the desired product's location. Engages in friendly conversation...Team Member, Customer Experience, Customer Service, Sales, Retail, Education