Customer Service Representative


Job Details

The start of a rewarding career awaits you at Engineering Services and Products Company (ESAPCO). Since 1979, weve grown from a regional, two-person office to the industry-leading manufacturer of Fabric Structures and Greenhouses with over 30,000 products distributed through direct marketing, three online stores and two lead-generation websites. Via Clearspan.com and GrowSpan.com, we receive literally hundreds of Warm Sales Leads per week for both Structure and Greenhouse.

The role of Sales Lead Qualifier is to optimize the Contact Rate of Leads Received to Quotes and OrdersCreated. Working with Sales Managers and Consultative Sales Specialists, ClearSpan & GrowSpan Lead Qualifiers connect with new Customers to clarify Building and Greenhouse Details, allowing Sales Team Members to Engineer the ideal Solutions for each New Sales Opportunity.

We are looking for an outgoing individual who will be the first friendly voice our Customers will hear. After welcoming new Customers, the Qualifier will help clarify design details and maintain organizational skills to relay this information to the assigned Primary Sales Contact. The ideal candidate will enjoy frequent conversations with New Customers and work well in a Team Environment.

Required Skills

Essential Duties and Responsibilities: include the following. Other duties may be assigned.

  • Receive warm Sales Leads from Internet Quote Inquiry Forms and Phone Queues
  • Organize Sales Leads and Customer Contacts using ESAPCOs CRM System
  • Re-contact Sales Leads from un-responsive Prospects to optimize Lead Contact Rate
  • Ask basic questions specific to Prospects in Target Industries to help clarify design specs
  • Maintain consistent communication with Sales Managers and Sales Team Members to help assign Primary Sales Contacts to Qualified Sales Leads
  • Facilitate warm Live Transfers to Sales Team Members who will serve as Primary Sales Contacts
  • Organize lists of Lead Contacts through ESAPCOs CRM System and MS Outlook.
  • Attend all Sales and Industry training

Supervisory Responsibilities:

This job has no supervisory responsibilities.

Desired Skills

Competencies:

To perform the job successfully, an individual should demonstrate the following competencies:

  • Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
  • Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
  • Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules their tasks; Develops realistic action plans for meeting metrics.
  • Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Follows through on commitments.
  • Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change or unexpected events.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

Bachelors or Associates Degree (or equivalent from two-year college or technical school) preferred.

Language Skills:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Ability to write routine reports and correspondence.

Ability to speak effectively before groups of customers or employees of organization.

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills:

To perform this job successfully, an individual should have knowledge of Order Processing systems, Word Processing software and ability to type at a minimum of 30 wpm.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand and walk.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Compensation:

Compensation based on experience, hourly employee. We offer an excellent benefits package, including medical, dental, vision, disability, 401(k), educational reimbursement, and product discounts.

About ESAPCO

ESAPCO was founded in 1979 with the purpose of bringing the highest quality products at the most competitive prices with exceptional customer service directly to the agricultural, horticultural, building and retail trade communities. With this goal in mind, we have grown from a regional, two-person operation to one with corporate headquarters and sales call center located in South Windsor, Connecticut and a manufacturing and distribution center located in Dyersville, Iowa. These multiple locations allow our dedicated team of sales and service professionals to service over 300,000 loyal and happy customers worldwide.

The ESAPCO family of brands (ClearSpan, GrowSpan, FarmTek, Growers Supply, TekSupply) offers some of the industrys best fabric and metal buildings solutions, commercial and glass greenhouses, and growing systems, as well as all the tools and accessories needed to maintain a thriving business. For more information, browse ESAPCOs websites and reach out at any time.

ESAPCOs guarantee of satisfaction and quick shipping has let to a strong core of repeat customers. ESAPCOs Building Specialists, Greenhouse Specialists and National Account Managers have industry experience and have been provided with exceptional training, so the level of knowledge is truly unique in the industry. Due to ESAPCOs dedication to quality products and exceptional customer service, the company was named in Inc. Magazines list of the 500 fastest growing companies in the country.

Benefits

We offer an excellet benefits package, including health, dental, vision, 401(k), education assistance, paid vacation, paid holidays, sick/personal time, profit sharing, disability, life insurance and employee disounts.

Equal opportunity employer

Engineering Services and Products Company is an Equal Opportunity Employer.





 ESAPCO

 07/01/2024

 South Windsor,CT / Manchester,CT / Vernon Rockville,CT / Broad Brook,CT / East Hartford,CT / Ellington,CT / Windsor,CT / East Windsor,CT / Hartford,CT / East Windsor Hill,CT / Poquonock,CT / Windsor Locks,CT / Tolland,CT / Bloomfield,CT / West Hartford,CT / Bolton,CT / Glastonbury,CT / Wethersfield,CT / Enfield,CT / East Glastonbury,CT / Somersville,CT / Andover,CT / Newington,CT / Willington,CT / Coventry,CT / Rocky Hill,CT / South Willington,CT / New Britain,CT / Somers,CT / East Berlin,CT / Cromwell,CT / Agawam,MA / East Granby,CT / Longmeadow,MA / Tariffville,CT / Columbia,CT / Marlborough,CT / South Glastonbury,CT / Suffield,CT / Springfield,MA / Storrs Mansfield,CT / Berlin,CT / Stafford Springs,CT / Granby,CT / West Springfield,MA / Plainville,CT / Farmington,CT / West Suffield,CT / Feeding Hills,MA / Portland,CT / Stafford,CT / Chicopee,MA / Willimantic,CT / Southington,CT / Middletown,CT / Unionville,CT / East Longmeadow,MA / Weatogue,CT / Meriden,CT / Indian Orchard,MA / Hebron,CT / East Hampton,CT / Milldale,CT / Plantsville,CT / Holyoke,MA / Staffordville,CT / Simsbury,CT / Bristol,CT / Hampden,MA / Rockfall,CT / Marion,CT / Middlefield,CT / Amston,CT / Mansfield Depot,CT / Cobalt,CT / North Westchester,CT / Wallingford,CT / Ludlow,MA / Ashford,CT / Holland,MA / Southwick,MA / Avon,CT / South Hadley,MA / North Granby,CT / Middle Haddam,CT / Colchester,CT / Windham,CT / Chaplin,CT / West Simsbury,CT / Canton Center,CT / Pequabuck,CT / Sturbridge,MA / Cheshire,CT / Mansfield Center,CT / North Windham,CT / South Windham,CT / East Hartland,CT / Lebanon,CT / Terryville,CT / Wales,MA / Woodstock Valley,CT / Moodus,CT / Southbridge,MA / Higganum,CT / Canton,CT / Prospect,CT / Waterbury,CT / Wolcott,CT / Easthampton,MA / Wilbraham,MA / Monson,MA / Granby,MA / North Haven,CT / Burlington,CT / Pine Meadow,CT / Plymouth,CT / Three Rivers,MA / West Granby,CT / Abington,CT / Gilman,CT / Palmer,MA / Hamden,CT / Collinsville,CT / Fiskdale,MA / Woodstock,CT / Northford,CT / Chester,CT / Thorndike,MA / Pomfret Center,CT / Naugatuck,CT / Oakville,CT / Scotland,CT / Northampton,MA / Brimfield,MA / Eastford,CT / Thomaston,CT / Durham,CT / Essex,CT / Charlton,MA / Barkhamsted,CT / Westfield,MA / North Franklin,CT / Killingworth,CT / Yantic,CT / Salem,CT / Deep River,CT / New Hartford,CT / Charlton City,MA / Charlton Depot,MA / Southampton,MA / Pomfret,CT / Haddam,CT / Middlebury,CT / Norwich,CT / East Woodstock,CT / Centerbrook,CT / Bozrah,CT / Ivoryton,CT / Quinebaug,CT / East Haddam,CT / Harwinton,CT / Woronoco,MA / Hampton,CT / Fabyan,CT / East Brookfield,MA / Woodbridge,CT / West Hatfield,MA / Florence,MA / Hatfield,MA / Bondsville,MA / Canterbury,CT / Warren,MA / East Haven,CT / Brooklyn,CT / Rogers,CT / Hadley,MA / Beacon Falls,CT / North Oxford,MA / Hadlyme,CT / Watertown,CT / Northfield,CT / Auburn,MA / North Hatfield,MA / Oakdale,CT / North Branford,CT / West Warren,MA / West Haven,CT / Taftville,CT / Orange,CT / West Hartland,CT / Blandford,MA / Derby,CT / Brookfield,MA / Belchertown,MA / Bethany,CT / Torrington,CT / South Deerfield,MA / Southbury,CT / New Haven,CT / South Woodstock,CT / Rochdale,MA / Wauregan,CT / Branford,CT / Old Saybrook,CT / North Grosvenordale,CT / Whately,MA / Montville,CT / Baltic,CT / West Brookfield,MA / Spencer,MA / South Britain,CT / Putnam,CT / Hanover,CT / Old Lyme,CT / Westbrook,CT / Clinton,CT / Seymour,CT / Millbury,MA / Dudley,MA / West Millbury,MA / Central Village,CT / Granville,MA / Sunderland,MA / Oxford,MA / Huntington,MA / Leeds,MA / Uncasville,CT / Jewett City,CT / Ansonia,CT / Amherst,MA / Ballouville,CT / Quaker Hill,CT / Winsted,CT / Cherry Valley,MA / Plainfield,CT / Oxford,CT / Grosvenor Dale,CT / Versailles,CT / Danielson,CT / Shelton,CT


JobsPlenty.com - Job Search Engine © 2024 • Terms • Privacy • Contact | HIPLEX LLC