Job Details
>> Information Technology Support Specialist / Analyst Information Technology Support Specialist / Analyst Summary Title:Information Technology Support Specialist / AnalystID:1661Graycor Company:Graycor ServicesLocation:Oakbrook Terrace, ILJob Function:Information TechnologyDescription This position will provide excellent IT customer service and support to internal clients across local and remote locations; maintaining and supporting a Windows environment, troubleshooting hardware, software and other IT related issues, planning and executing various projects as needed.
Reports to the Director, IT.
**RESPONSIBILITIES**
* Provide technical support and solve basic and more advanced routine user problems or questions relating to PCs, peripherals, mobile devices, network connectivity, email, IM/voice/video communication, packaged application software, and internally developed applications.
* Prioritize and respond to Helpdesk tickets based on established Helpdesk and departmental guidelines and procedures. Properly record problem ticket information into on-line Helpdesk System. Update Helpdesk database information.
* Assist with PC and mobile device setup, imaging, and installation as needed.
* Administer user accounts, passwords, and privileges/rights as assigned and directed by system administrators in accordance with security protocols.
* Assist other staff with network maintenance, administration, troubleshooting, and security functions in all areas of IT, including: PCs and mobile devices, LAN/WAN infrastructure, Windows servers, Active Directory, messaging and communication systems, and databases.
* Travel to project sites and regional offices to provide on-site service and support.
* Perform other IT-related duties, as directed by the Director, IT.
**POSITION REQUIREMENTS**
*To be successful in this position, you will need:*
* Bachelors degree
* Minimum of two years relevant experience.
* Working knowledge of
+ PC and mobile device hardware and operating systems (including Microsoft Windows, Apple iOS, Android)
+ Microsoft Office (Outlook, Word, Excel, PowerPoint, etc.)
+ basic computer networking technologies (particularly TCP/IP and Windows Server) and administrative tasks
* Strong motivation to respond quickly and effectively to user requests, and well-developed ability to communicate courteously, clearly, and efficiently with users, both verbally and in writing
* Good organizational skills and attention to detail.
* Ability and willingness to travel on an occasional basis (10%)