Job Details
Note: Applicant must be minimum 18 years of age
Position Status: Part-Time, Regular, Hourly, Non-Exempt
Schedule: Up to 25 hours per week, weekends, holidays and special events
Compensation: $17.00/hour
*You must also complete the Zoo's Official Employment Application on the next page in order to be considered for the position*
SUMMARY:
Under general direction of the Director of Business Operations, the Train Operator facilitates a positive guest experience by providing excellent service and customer satisfaction, a safe environment and train ride to all passengers and guests visiting the Zoo.
ESSENTIAL DUTIES include the following:
- Reports to assigned area at scheduled time.
- Sells tickets and collects fees from guests.
- Operates and drives C.P. Huntington narrow gauge train
- Observes and guides guests boarding train to ensure they are safely seated without being overcrowded
- Narrates points of interest during the train ride.
- Monitors activities to ensure adherence to rules and safety procedures to protect environment and maintain order, and manage unruly patrons
- Performs routine maintenance of miniature train(s) and railroad right-of-way
- Maintains the train by keeping it clean and polished at all times
- Maintains appearance of landscaping around miniature train by cleaning the grounds and trimming plants.
- Maintains area in and around train station to ensure it is clean and litter free
- Ensures that all daily inspections forms are in order filled accurately in a timely fashion and filed away in appropriate folder/binder
- Reports any and all mechanical problems to the maintenance supervisor and Train Leads promptly
- Provides reads of banks after shifts, verify totals and reports any discrepancies
- Ensures that inspections and light maintenance is completed on time and is scheduled regularly
- Reports to the Director of Business Operations or Train Leads of any challenges with staff, equipment, guests or facility
- Assists with maintaining the train barn and train work stations organized, clear of hazards and welcoming. Organizes, updates and files documents pertaining to the trains and train staff
- Provides reports to train mechanic or Director of Business Operations, as needed
- Assists with any railroad maintenance and repairs
- Adheres to all Guest Services and Cash Handling procedures as outlined in policies & procedures
- Adheres to Zoos policies and procedures as outlined in the Employee Policy Manual.
- Applies and Exemplifies green (sustainable) practices whenever possible
- Reflects the qualities outlined in the Guest Relations Statement, our Core Values, and the Employee Pledge.
SECONDARY DUTIES:
- Greets every Guest with a warm smile.
- Ensures the Zoos presentation standards for cleanliness and maintenance are met by keeping work area clean, picking up trash while out in Zoo, and reporting unsafe or unsightly conditions.
- Maintains a neat and clean appearance and adheres to the Zoos dress code policy.
- Responds to all guest inquires, comments and criticisms in a timely manner, in accordance with the guest relations procedures.
- Associates with guests to share information, identify their needs, and make their experience a more personal one.
- Takes responsibility to stay informed about happenings at the Zoo, such as reading employee communications, weekly memo, and attending meetings.
- Thanks the guests for their visit and continued support of the Zoo.
- Other guest services duties as assigned by Director of Business Operations, Guest Service Manager, or Attractions Manager.
- Other duties as assigned.
POSITION CRITERIA:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements and environmental characteristics described below are representative of the knowledge, skill, ability, and working and physical elements required of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience:
- At least 18 years of age
- Customer service and cash handling experience preferred
- Must have general working knowledge of Microsoft Office
- Experience driving
Knowledge, Skills, Abilities:
- Ability to operate C.P. Huntington narrow gauge train throughout shift in a safely manner
- Basic knowledge of hand tools and mechanical understanding preferred
- Ability to follow verbal and written directions
- Ability to interact courteously and respectfully with supervisors, fellow employees, volunteers, and our guests
- Simple arithmetical calculations without the use of a calculator
- Effective oral and written communication skills
- Possess an outgoing and friendly personality, with a natural ability to collaborate
- Self-motivated and able to work without direct supervision
- Capacity to perform several job duties at once, and multi-task successfully
- Ability to problem solve and prioritize
- Ability to make sound decisions quickly in stressful situations
- Ability to exercise safe working habits
- Accurate cash handling such as making change and counting banks
- Availability and ability to work weekdays, weekends, holidays and some evening for events.
License, Certification, or Preferred Qualifications:
- Valid California drivers license and a good driving record
- Willing and able to certify in First Aid, CPR/AED
- Must pass a DOJ LiveScan background check successfully
Physical Demands & Work Environment:
- Ability to meet the physical requirements necessary to ride the train
- Ability to operate trains safely at all times
- Requires the ability to access all areas of the department
- Must be able to participate in operational practices and emergency responses: includes ability to lift 50 lbs., climb stairs or ladders, and manipulate basic tools of the job
- Ability to handle emergencies in a calm and professional manner
- Must be able to stand/walk for two continuous hours
- Must have the ability to sit and twist at waist repeatedly when driving the train
- Must have good vision and hearing, with a strong awareness of surroundings
- Involves working indoors and outdoors in all weather conditions
- Supportive and open employment culture
Tools Used:
- C.P. Huntington narrow gauge train (gasoline powered)
- Various hand tools such as screwdrivers, wrenches, and pliers
- Hand operated gasoline pump
- Various landscaping hand tools such as racks, pruning shears, and shovel.
- Cash register POS system
- Two-way-radio
- Fork Lift
- Office equipment, including laptop/computer
Please make sure to check your spam folder if you do not see an email response from the Zoo.
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The Zoo reserves the right to revise this job description at any time. The job description does not constitute a contract for employment, and does not guarantee employment for any specified period of time. The job description does not in any way alter the at-will employment relationship.
At this time, the Zoo does not sponsor employment or internship visas.