Job Details
Job Details
Job Location
Asheville Racquet Club South - Asheville, NC
Position Type
Full-Time/Part-Time
Salary Range
$14.00 - $14.00 Hourly
Job Category
Customer Service
Description
Are you looking for a FUN, UPBEAT, and FAMILY ORIENTED environment?
We are a thriving health and wellness facility that strives to maintain a positive, fulfilling and fun working environment. Our staff members and their long tenures are a testament to the environment that we have created. We value serenity, service and living your best life!
Our Hours:
- Monday through Friday OPENING Shifts: 5:30am-1pm.
- Monday through Friday CLOSING Shifts: 1pm-9pm.
- Saturdays and Sundays: 7:30 - 2pm; 2pm - 8pm.
- We are looking to hire for both opening and closing (shift times may be adjusted for the right person)
- We create the schedule for an entire month and have it out a week prior to the new month starting.
- We try to keep the schedule the same each week unless someone is taking a vacation or requesting time off.
- Total Hours: 24-35 hours (mixture of shifts required)
- Three (3) day per week work minimum
- Schedule is flexible and can be adjusted for the right candidate
Front Desk Associate Responsibilities: We are looking for a pleasant Front Desk Associate to undertake all receptionist duties at our main entrance front desk. You will be the first and last "face" our members see as they arrive and leave so it is essential to always acknowledge every member with a friendly greeting and farewell. The ideal candidate will have a friendly and easy going personality while also being very perceptive and disciplined. You should be able to multitask proficiently in a fast paced environment and be able to work alone. A customer-oriented approach is required. The goal is to make members and guests feel like family because you are apart of this family atmosphere as well.
Additional Employee Benefits: - Free Gold (Pool, Jacuzzi, Steam Room, Gym, Group Fitness, Yoga and Spin) individual membership to both of our luxe locations
- Membership Upgrade at discounted rate
- 20% discount on apparel, snacks and drinks
Responsibilities: - Keep front desk tidy and presentable with all necessary material (schedules, brochures, towels, etc.)
- Greet and welcome members/guests.
- Give farewell greeting as members/guests leave.
- Answer questions about events on property, schedules, reservations, etc.
- Answer all incoming calls and redirect them if necessary.
- Complete shift checklist.
- Multitask (greet, farewell, laundry, answer phones, make reservation, complete POS transactions, etc.)
- Check company email regularly.
- Be resourceful when needed.
- Make reservations for lap swimming, indoor and outdoor tennis.
- Check members/guest out for Golf.
- Register members for clinics, fitness events, swimming lessons, swim team, etc.
- Retain knowledge about member/non-member rates for reservations, clinics, fitness/swim events, etc.
- Retain and providing information for all policies, events, fees, and much more is critical in this position as you usually the only person our members/guest interact with.
- Must be able to work independently and in a team setting.