Job Details
** Customer Service Representative**
**Job Category****:** Telesales & Customer Service **Requisition Number****:** CUSTO010359 Showing 1 location **Job Details**
**Description**
Cordova Safety Products, a division of Bunzl Distribution, is seeking a Customer Service Representative for our location in Memphis. The Customer Service Representative will answer customer inquiries, enter and successfully process orders (40-50 daily), as well as investigate customer inquiries and shipping issues to a successful resolution. This position will maintain relationships with both internal and external customers with exceptional service.
At Bunzl, we know that our employees are our number one asset. We seek to recruit and retain the right people who are passionate about our business and we provide opportunities for our employees so that they may progress within our company based on their talents, experiences, and their aptitude.
***Responsibilities:***
* Handle a variety of in-bound calls to determine the appropriate course of action
* Ensure delivery of excellent customer service through prompt and accurate processing of orders
* Communicate and coordinate with other departments to resolve inquiries
* Serve as a liaison between customers and the industrial sales department
* Provide pricing and delivery information
* Promote customer loyalty by building and maintaining business relationships with customers
* Make out-bound calls to keep clients updated on promotions, new products, and attempt to secure new orders
* Assist customers in the selection of products according to their needs and requirements
* Utilize computer systems to assist with pricing, availability and alternate product selection
* Receive orders and resolve pricing situations encountered during customer transactions using current sales policies
* Work effectively with others in a team environment to accomplish company goals and to identify and resolve problems
* Assist in resolving shipping discrepancies and errors, including obtaining proof of deliveries from the freight carrier and pulling necessary internal documents; will submit credit requests
* Assist with processing and shipping sample orders when the Sample Clerk is out of the office
* Follow up with the customer on the performance of a sample order to obtain a full order, if possible
* Maintain a clean, safe, organized working environment
* Conduct all functions, duties and responsibilities in a professional manner with a positive attitude and demeanor
***Requirements:***
* High school diploma or equivalent; Associate's or Bachelor's degree preferred
* Minimum 3 years of customer service experience
* Excellent communication skills and problem-solving abilities
* Bilingual in Spanish preferred (reading, writing, speaking)
* Handle all requests in a timely and accurate manner
* Ability to multitask and be detail-oriented
* Ability to handle a fast-paced work environment
* Positive and professional attitude
* Ability to work in a team environment
* A high degree of energy, reliability, and organizational skills
* Computer skills with proficiency in the use of Microsoft Word, Outlook, Excel and PowerPoint
* Familiarity with contact database applications
Bunzl is a global leader in the Cleaning & Hygiene, Food Processing, Grocery, Health Care, Non-Food Retail, and Safety industries. We have grown both organically and through acquisitions to sales in excess of $10 billion. Bunzl North America is headquartered in St. Louis, Missouri. Bunzl North America owns and operates more than 100 warehouses and serves all 50 states, Puerto Rico, Canada and parts of the Caribbean and Mexico. With more than 5,000 employees and 400,000 plus supplies, Bunzl is regarded as a leading supplier in North America.
*Bunzl Distribution offers competitive salaries, a comfortable work environment, and a full range of benefits including a 401k with a company match.*
*Bunzl Distribution has a tradition of commitment to equal employment opportunity. It is the established policy to attract and retain the best qualified people without regard to race, color, religion, national origin, sex/gender (including pregnancy), sexual orientation, age, disability or veteran status as provided by law.*
**Qualifications**
**Skills**
**Behaviors**
**:**
**Motivations**
**:**
**Education**
**Experience**
**Licenses & Certifications**
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)