Job Details
About the job Computer Support Specialist
Summary of Job Functions
- Answer user inquiries via Phone, Email, Tickets or in person regarding computer software or hardware operation to resolve problems in accordance with agreed upon SLAs.
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, and software.
- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
- Maintain computer Images and use for deployment of new and system upgrades as necessary including appropriate documentation.
- Assist in the creation is Standard Operating Procedures for all processes required to maintain the user environment covering laptop build, user creation and all system installations.
- Work closely with our IT team to ensure that all systems are following security and audit requirements.
- Refer major hardware or software problems or defective products to vendors or technicians for service.
- Develop training materials and procedures, or train users in the proper use of hardware or software.
- Record all incidents and requests into Helpdesk system for audit and review ensuring accurate details and categorizations are logged.
- Maintain inventory of all hardware and software systems.
- Procurement of all IT equipment as needed to support systems.
- Communicate effectively with all internal associates, including trading, research, management, development, and operations personnel.
- Perform other duties and responsibilities as assigned.
Minimum Requirements - 2+ Years Experience with 1st line technical support and managing user requests.
- 2+ Years Experience troubleshooting computer problems.
- Experience managing new user setup from procurement through onboarding and training.
- High level of analytical thinking to solve problems.
- High level of communication to all levels of business.
- The ability to work daily, onsite in our Jupiter office covering standard 40 hour work week.