Customer Service Representative

Job Details

• Status:
  Open
• Union Code:
  -
• Profession:
  Non-Clinical - Administrative
• Specialty:
  Customer Service Representative
• Unit:
  CHOC MSO-CHOC Administration, RC100-8125-9999
• Shift:
  
  Day 5x8-Hour (08:30 - 17:00)
• Block Schedules:
  No
• Start Date:
  05/13/2024
• Job Duration:
  13
• # of Positions:
  1
• Non-Bill. Orientation:
  12
• Job ID:
• Status:
  Open
• Union Code:
  -
• Profession:
  Non-Clinical - Administrative
• Specialty:
  Customer Service Representative
• Unit:
  CHOC MSO-CHOC Administration, RC100-8125-9999
• Shift:
  
  Day 5x8-Hour (08:30 - 17:00)
• Block Schedules:
  No
• Start Date:
  05/13/2024
• Job Duration:
  13
• # of Positions:
  1
• Non-Bill. Orientation:
  12
• Job ID:
  2483334
• Account Manager:
  Susannah Milan
• Email:
  ...@ayahealthcare.com
• Overtime Multiplier:
  
  8 regular hours in a day AND 40 regular hours in 1 week : 1.5%
• Double Time Multiplier:
  
  12 total hours in a day : 2%
• Charge Nurse:
  None
• On Call:
  None
• Call Back:
  None
• Holiday:
  
  1.35%
• Observed Holidays:
  
  New Year's Day: Falls Within: 5:00 PM day before - 12:00 AM day after
  
  Christmas: Falls Within: 5:00 PM day before - 12:00 AM day after
  
  Labor Day: Falls Within: 12:00 AM day of - 12:00 AM day after
  
  Independence Day: Falls Within: 12:00 AM day of - 12:00 AM day after
  
  Memorial Day: Falls Within: 12:00 AM day of - 12:00 AM day after
  
  Thanksgiving: Falls Within: 12:00 AM day of - 12:00 AM day after
  
  Holiday Comments: None
• Orientation:
  All Hours Billable
• Job Location:
  5855 Copley Drive
  San Diego, CA 92111
• Description:
  Requirements:
  1. H.S. Diploma, GED or Equivalent
  2. 1 year of experience as a Customer Service Representative in a healthcare setting such as a hospital, medical group, health insurance or other RBO
  3. Knowledge of medical terminology to include ICD-10 codes, CPT codes, and HCPC codes
  4. Computer skills to include Excel, Word, Outlook and data entry systems
  
  Job Description:
  Under the supervision of the Customer Service Supervisor, the Customer Service Representative's primary job function is to promote favorable relationships with members, providers, and health plans through the prompt, accurate and courteous resolution of issues including but not limited to the following: authorization processing, claim research, coordinating translation services, and Primary Care Provider changes
  
  Shift: Mon-Fri, 0830-1700 (8:30am-5pm PST), ON-SITE
• COVID-19 Vaccine (Facility Guideline):
  Not Required
• Flu Vaccine (Facility Guideline):
  Unknown
• Account Manager:
  Susannah Milan
• Email:
  ...@ayahealthcare.com

• Base Bill Rate:
  $33.95
• Overtime Multiplier:
  
  8 regular hours in a day AND 40 regular hours in 1 week : 1.5%
• Double Time Multiplier:
  
  12 total hours in a day : 2%
• Charge Nurse:
  None
• On Call:
  None
• Call Back:
  None
• Holiday:
  
  1.35%
• Observed Holidays:
  
  New Year's Day: Falls Within: 5:00 PM day before - 12:00 AM day after
  
  Christmas: Falls Within: 5:00 PM day before - 12:00 AM day after
  
  Labor Day: Falls Within: 12:00 AM day of - 12:00 AM day after
  
  Independence Day: Falls Within: 12:00 AM day of - 12:00 AM day after
  
  Memorial Day: Falls Within: 12:00 AM day of - 12:00 AM day after
  
  Thanksgiving: Falls Within: 12:00 AM day of - 12:00 AM day after
  
  Holiday Comments: None
• Orientation:
  All Hours Billable
• Job Location:
  5855 Copley Drive
  San Diego, CA 92111
• Description:
  Requirements:
  1. H.S. Diploma, GED or Equivalent
  2. 1 year of experience as a Customer Service Representative in a healthcare setting such as a hospital, medical group, health insurance or other RBO
  3. Knowledge of medical terminology to include ICD-10 codes, CPT codes, and HCPC codes
  4. Computer skills to include Excel, Word, Outlook and data entry systems
  
  Job Description:
  Under the supervision of the Customer Service Supervisor, the Customer Service Representative's primary job function is to promote favorable relationships with members, providers, and health plans through the prompt, accurate and courteous resolution of issues including but not limited to the following: authorization processing, claim research, coordinating translation services, and Primary Care Provider changes
  
  Shift: Mon-Fri, 0830-1700 (8:30am-5pm PST), ON-SITE
• COVID-19 Vaccine (Facility Guideline):
  Not Required
• Flu Vaccine (Facility Guideline):
  Unknown

 vTech Solution

 06/21/2024

 San Diego,CA