Job Details
**Customer Service Representative**
Customer Service Cedar City, Utah Department **Customer Service** Discover Innovative Aerospace
We seek team members who are passionate about aerospace and manufacturing, are highly disciplined and have a desire to continually learn and improve. The ideal candidate is motivated and dependable, a good team player, and takes ownership of their work. If this describes you, we welcome the opportunity to share with you our vision.
The MTI Family
For more than 30 years, Metalcraft Technologies Inv. (MTI) has been a full-service aerospace manufacturing company uniquely situated in Cedar City, Utah; Southern Utahs Festival City USA and gateway to world renowned National Parks. As a privately-held company, we have extensive capabilities developing products and controlling processes from raw materials to finished assemblies.
Our manufacturing facility operates new and time-tested equipment while strictly adhering to our customer commitments. Our continuous improvement keeps us focused on getting Better Every Day.
The Job
The Customer Service Representative (CSR) serves as the primary point of contact between MTI and the customer. They serve as the coordinator to help resolve any problems and provide status and commitments based on MTIs ERP systems. They work closely with other members of the Customer Service Team, specifically Program Managers, to meet the customer needs through clear and timely communication and accurate reporting.
The Schedule
This position is a full-time position Monday through Friday, 7:00am-3:30pm. Overtime may be required as work demands.
The Benefits
* Compensation based on experience
* Medical, Dental, and Vision insurance plans available
* Employer contribution to HSA
* 401k with 30% employer match
* Basic Life Insurance with Voluntary Life Insurance options
* Fitness Center discount for you and your family
What You Need
* High school degree or GED equivalent
* 1-3 years experience in aerospace and/or manufacturing setting preferred. On the job training provided.
* Excellent verbal and written communication skills
* Excellent customer service skills
* Good negotiation skills to work with different departments and customers
* Strong teamwork and communication skills to get along with co-workers
* Positive attitude even under stressful situations
* Strong computer skills necessary; including familiarity with Excel and Power Bi
* Working knowledge of customer specifications and requirements
* Strong organizational skills and attention to detail
* Excellent time management skills with a proven ability to meet deadlines
* Strong analytical and problem-solving skills
Location Cedar City, Utah Department Customer Service