Job Details
**RRG - Representative Customer Service**
**Location:** Decatur, IN, US, 46733 * Receives phone calls and correspondence from customers with regard to questions, problems, concerns, or complaints.
* Facilitates resolution of customer problems by identifying and qualifying the needed resolution, coordination with the necessary resources, and following up as required to assure completion of the resolution.
* Handles dealer / customer service issues by monitoring and documenting results to ensure customer satisfaction.
* Maintains high levels of product and policy knowledge in order to provide the most accurate and efficient level of customer service.
* Communicates escalated dealer or customer issues as required to ensure prompt resolution.
* Communicates quality issues to management.
* Uses strong communications skills to enhance relations with our customers.
* Maintains accurate documentation and reports required to meet department requirements.
* Ensures compliance with established policies.
* Performs other duties as assigned.
* Ability to learn product specific information as it pertains to the position.
* Ability to work effectively both as a team player and as an individual contributor.
* High School Diploma or equivalent
* One year experience in Customer Service preferred
* Experience in a related industry
* Ability to work under pressure.
* Excellent interpersonal skills
* Excellent verbal and written communications skills
* Good analytical and problem-solving abilities
* Strong computer skills and comprehension of appropriate software packages
* Ability to work as a member of a team
* Ability to work in a multi-tasked environment
* Work overtime as required
* Ability to work safely and recognizes issues that may be unsafe and take appropriate actions to mitigate risks
* Involved in projects as required.
* Treat all employees and customers fairly, courteously and with dignity
* Maintain positive relationships with customers and employees
* A team player who is focused on providing exemplary customer service
* Demonstrates continuous willingness to meet commitments
* Focus on quality and service
* Maintains high level of technical expertise, product knowledge and policy knowledge to provide efficient levels of customer service