Job Details
** Operations Support Specialist**
**Job Category****:** Business Operations **Requisition Number****:** DISPA004005 Showing 1 location **Job Details**
**Description**
MetroNet has an immediate opening for an energetic**; Dispatcher in Paducah, KY!**
At MetroNet, we pride ourselves on providing cutting-edge technology combined with outstanding customer care. We are a fast-growing telecommunication company, offering 100% fiber-optic technology. MetroNet specializes in fiber to the premise TV, voice and internet services that provide our customers with some of the fastest internet speeds in the world. Recognized for being one of the Best Places to Work in 2020 by Glassdoor. We are committed to revolutionizing the industry by enhancing the overall customer experience and optimizing the talent of our valued associates.
Were looking for tech-savvy, innovative thinkers to join our team and help us create whats next!
* Competitive total compensation package
* 80% of Medical premiums paid for by company
* Company paid Disability and Life insurance
* 401(k) company match and 100% vested on day 1
* Discounted MetroNet service in our serviceable area
* Flexible schedule
* Locally owned, friendly, fun atmosphere
**Job Summary:**
Position is responsible for daily routing and monitoring of technician dispatch activities for field operations. This position will monitor/adjust technician quota, routing, and compliance with the ETA/TOA workforce management application.
**What you will be doing:**
* Monitor and adjust technicians routes as needed
* Perform daily routing of resources within a region
* Monitor OFSC Compliance for the field operations workforce
* Assist technicians with issues that may arise during an activity
* Communicates with supervisors and managers about operations and / or Operations Specialist issues
* Receive inbound calls from technicians, internal associates and customers.
* Uses software tools to manage a variety of tasks to support field operations OFSC, Footprints, Q-Manager, Microsoft Office application, etc.
* Place outbound telephone calls to customer as necessary to confirm date/time for service call visits or gather additional information related to service problems.
* Special projects as assigned by the department supervisor
* Zendesk ticket
* Other related instructions/duties as defined by the associates supervisor, subject to all applicable state and federal laws.
**What You Need For This Position:**
* High School Diploma or equivalent is required
* Experience in computer based order entry systems
* Proficient with MS Word and Excel
* Strong planning, organizational, and follow up skills
* Excellent people and process management skills
* Good analytical and communication skills, sound judgment, and the ability to work effectively with multiple department staffs
* Ability to recognize priority issues and escalate accordingly
* Ability to learn new processes and procedures
* A drive to win as a part of a team
* Passion for your work and the mission of the company
If you have a strong desire to impact, the success of our organization by ensuring we continue to attract and retain committed professionals, please apply today!
MetroNet is an EQUAL OPPORTUNITY EMPLOYER
**Qualifications**
**Skills**
**Behaviors**
**:**
**Motivations**
**:**
**Education**
**Experience**
**Licenses & Certifications**