Job Details
Guardian is dedicated to helping to protect and enhance people's lives and what they value most.
Guardian Protection Services, one of the Armstrong Group of Companies, is the largest privately held security systems firm in the U.S. Highly ranked by prestigious industry journals, Guardian designs, installs and monitors residential and commercial security systems. Partnering with new home builders throughout the country to provide structured wiring, security, home automation, whole house audio and other advanced home technologies for newly constructed homes, places Guardian ahead of the competition.
Guardian offers monitoring services from coast-to-coast, has 12 satellite offices, and also provides sales and installation through a network of authorized dealers throughout the country. Security Distributing & Marketing (SDM), a respected industry journal, ranks us as one of the top five residential security systems installers in the U.S. adding further evidence to Guardian's financial stability and staying power. Guardian's 1000-plus employees proudly represent their company and maintain a consistent focus on the delivery of reliable, state-of-the art technology, currently serving more than 360,000 clients and offering extended-hours, company-owned U.S-based customer service to each and every client.
What's in it for you:
- Attractive benefits package including medical, dental, vision, 401k and more, effective immediately upon hire
- Generous paid time off (PTO) and 10 observed holidays
- Company Vehicle with gas card
- Tools Provided
- Company uniforms
- Cell phone & Surface Tablet
What you'll be doing: Installs Company authorized equipment in customer homes and businesses in accordance with established standards and procedures. Designs layout of the system utilizing thorough knowledge of the equipment and its capabilities. Assists in the promotion and sale of extra equipment.
Test backup batteries, keypad programming and all security features in order to ensure proper functioning, and to diagnose malfunctions.
Demonstrate systems for customers, and explain details such as the causes and consequences of false alarms.
Keep informed of new products and developments.
Coordinates with Company personnel by telephone to adequately test the completed system and initiate the account in the customer database.
Provides a thorough explanation of the Extended Repair Agreement, system capabilities and system operation to the customer.
Accurately completes all necessary paperwork, including work orders, service orders, time logs and emergency information schedules.
Maintains inventory control of assigned equipment to ensure adequate stock levels. Participates in formal inventory on a monthly basis.
Maintains control of all assigned Company property and ensures that equipment is maintained in safe operating condition at all times.
Safely operates assigned Company vehicle and ensures that it is maintained according to manufacturer's specifications.
Exhibits appearance and conduct in accordance with established Company standards to present a professional image to the customer and the general public. Maintains the highest standards of decency, honesty and integrity as a guest in a customer's home.
Provides training when required, for assigned Installation Technicians in all of the above duties.
When on-call, ensures availability by telephone or pager contact at all times for service calls.
After completion of initial training period, technicians maintain established minimum performance standards.
Other duties may be assigned.
Qualifications:
EXPERIENCE: Minimum 2-4 years performing similar duties, in the home security, cable TV, telephone service or home improvement industries.
LANGUAGE SKILLS: Ability to read and comprehend instructions, short correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Understanding written sentences and paragraphs in work related documents.
MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to computer rate, ratio, and percent.
REASONING ABILITY: Ability to apply common sense understanding to carry out written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Ability to troubleshoot and determine causes of operating errors and deciding what to do about it.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to actively listen and communicate with supervisors, peers and customers. The employee must be capable of sitting and driving for extended periods of time depending on the geographic size of the service area. The employee is frequently required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee must be capable of frequently bending, kneeling, crawling and stooping while working. The employee will consistently be required to work from high places such as roofs, ceilings, ladders, as well as from crawl spaces and other limited spaces within and outside of homes and businesses. The employee must be able to safely move and lift materials and equipment weighing up to 25 on a routine basis, and on limited occasions up to 50 pounds without assistance. Specific vision abilities required by this job include close vision and color vision, distant vision, and peripheral vision. The employee must have excellent hand eye coordination. The employee must maintain alertness at all times in the work environment to which s/he is assigned and not be easily distracted.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of the job, the employee is regularly exposed to risk of electrical shock and frequently works in high precarious places and attics. The employee occasionally works near moving mechanical parts. The employee is required to work in both indoor and outdoor weather conditions ranging from extreme cold to extreme heat and is exposed to fumes and airborne particles. The employee will have to climb and work from ladders or lifts. The noise level in the work environment is usually moderate.
CERTIFICATES, LICENSES, REGISTRATIONS: Valid driver's license. Trade licenses, registrations in accordance with state/local regulations as required.
OTHER SKILLS AND ABILITIES: Proficiency with computer hardware components/software packages. Must be able to read/interpret road maps. Must be flexible and possess excellent time management, project management, and organizational skills. Attention to detail and confidentiality a must.
TRAVEL REQUIRMENTS: Up to 20% travel.
WORK SHIFT: Ability to work evenings or alternating work schedules as necessary.
For immediate consideration, all qualified candidates should apply now!
Guardian Protection Services is an Equal Opportunity Employer.
Who We AreThe Armstrong Group is a family owned and operated collection of diverse companies. What began in 1946 as Armstrong County Line Construction, founded by Jud L. Sedwick in Kittanning, PA, has now grown into an organization that encompasses multiple industries and employs over 2,400 individuals nationwide. Our brands include Armstrong Utilities, Guardian Protection, Armstrong Development, 4Front Solutions, Twin Pops, and Armstrong Comfort Solutions.
Armstrong is an Equal Opportunity Employer.