Job Details
Customer Service Representative Bloomington , Indiana **Description**
**Responsibilities:**
* Interact directly with our customers by providing product and service information.
* Provide sales/marketing support to Agents and assist with office operations such as scheduling appointments, quoting insurance, answering calls, cash handling, etc.
* Determine the best method to resolve problems to ensure customer satisfaction and adherence to the organization's policies.
* Coordinate problem resolution with appropriate departments.
* Build strong customer relationships and deliver solutions and consistently go above and beyond to understand customer needs and expectations.
* Works with guidance to organize, prioritize and oversee activities to efficiently meet business objectives, with a focus on continuous improvement.
**Requirements for Success:**
* High School diploma or GED equivalent.
* Ability to obtain Property and Casualty insurance license within first 2 years.
* Insurance and/or claims background helpful.
* Ability to develop strong communication skills that convey a clear understanding of the unique needs of different audiences.
* Requires an understanding of numerical concepts to perform mathematical transactions.
* Strong attention to detail and accuracy.
**IFBI Perks:**
* An organization that values work/life balance
* Paid Vacation/Sick Leave
* 401K w/ Match
* Full Time with a Monday - Friday schedule
* Potential for yearly bonus with possible payout up to 20% of salary
* Contests and Incentives
* Benefits eligibility within 30 days of employment
* Negotiable pay based on level of experience
* Collaborate in a team environment
* Paid volunteer hours
#FO
**Qualifications**
**Education**
**Required**
* High School or better
Job Category: Marketing
Job Type: Full-Time
1618 W 3rd St
Bloomington, IN, USA, 47402
ReqID: CUSTO003376